Tech Support & Customer Care Specialist

TDCX Group; Singapore; On-site; SGD 36,000 - 48,000; Full time

Benefits offered by this job

Attractive remuneration and perks

Comprehensive medical and social cover

World-class workspaces

Learning and development plans

Flexible working arrangements

Coaching and mentoring

Job summary

TDCX, a Singapore-headquartered global BPO leader, seeks a Customer Service Specialist (Tech Support) to handle inquiries across channels and provide basic technical assistance. The role emphasizes delivering first-line troubleshooting, order handling, and ticket management while maintaining high customer satisfaction.

Ideal candidates hold a Diploma or Bachelor’s degree with at least 2 years in related fields, strong English skills, and familiarity with MS Office/Google Workspace and CRM

Qualifications

• Diploma or Bachelor’s degree in any field.
• At least 2 years in customer service or related field.
• Proficient with MS Office or Google Workspace and CRM software.
• Strong written and verbal English; Chinese language is a plus.
• Fast typing, multitasking, and customer-focused attitude.

Responsibilities

• Handle general product inquiries and provide approved product information to customers via all communication channels (voice, email, chat).
• Provide basic technical support and first-line troubleshooting per approved processes and knowledge content.
• Handle order-related inquiries using information in provided systems.
• Create, categorize, update, route and resolve customer tickets per agreed workflows and service standards.
• Provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and customer experience.
• Deliver quality services to ensure high customer satisfaction with the right procedures.
• Perform other duties as assigned to support the Quality Management System of TDCX.

Skills

English communication

Chinese language

Typing speed

Multitasking

Customer focus

Education

Diploma or Bachelor’s degree

Tools

Microsoft Office

Google Workspace

CRM software

Job description

TDCX, a Singapore-headquartered global BPO leader, seeks a Customer Service Specialist (Tech Support) to handle inquiries across channels and provide basic technical assistance. The role emphasizes delivering first-line troubleshooting, order handling, and ticket management while maintaining high customer satisfaction.

Ideal candidates hold a Diploma or Bachelor’s degree with at least 2 years in related fields, strong English skills, and familiarity with MS Office/Google Workspace and CRM