HVAC Service Sales Engineer (Singapore)

Confidential; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

Confidential in Singapore seeks an experienced HVAC sales professional to act as the primary liaison for key customers, manage a diverse account portfolio and drive aftermarket growth. You will collaborate with Technical Support to tailor solutions, present proposals and ensure exceptional customer satisfaction.

Willingness to travel and deep HVAC knowledge are essential. Requirements include a Bachelor’s degree in engineering and 5+ years in HVAC sales, with ability to expand into new markets

Qualifications

• Bachelor's degree in engineering with min 5 years’ relevant HVAC sales experience.
• Ability to grow new markets and foster existing accounts.
• Knowledge in HVAC system, Chiller Plant, Airside, BMS, Energy Services and Building Services is essential.

Responsibilities

• Act as customers’ representative and lead point of contact for all customer matters.
• Manage a portfolio of accounts and develop action plans to grow identified accounts.
• Identify options to meet customer needs and coordinate with Technical Support to deliver.
• Identify sales opportunities, elaborate proposals and coordinate processes to ensure high level of customer satisfaction.
• Organize regular service reviews with customers and Ops team on hot jobs and critical issues.

Skills

HVAC sales

Account management

Customer relations

Travel willingness

Education

Bachelor's degree in engineering

Job description

• Act as customers’ representative. Operate as the lead point of contact for any and all matters specific to the customers
• Managing a portfolio of accounts and utilizes account management process to identify key customers and to develop specific action plans to grow identified accounts
• Identifies potential options that would be required to meet customer needs and work closely with Technical Support Team to make those options available to customers
• Identifies potential opportunities with existing and new customers and update customers on Service Valued Added Offering
• Identify sales opportunities, elaborate proposals and coordinate other processes to ensure high level of customer satisfaction to build and maintain strong, long-lasting customer relationships
• Encourage customer growth and loyalty to the company through continuous support and customer assistance.
• Resolves customer complaints by investigating problems; develops, evaluates, and discusses possible solutions internally and make recommendation to customers.
• Organize regular Service Reviews with customers and Ops team on hot jobs and critical issues.
• Understands customers / Vertical Market Needs and determines pricing and selling strategies.
• Prepares and reviews contract terms and conditions
• Presents the proposal to the customer.
• Provides marketplace feedback, including competitive information, customer expectations, industry trends, etc.
• Other relevant duties as assigned.

Role Purpose:

• Growth hunter mindset individual to drive and to obtain aftermarket orders from customers.
• To support organic growth in our local aftermarket service business.

Requirements:

• Bachelor's degree in engineering with min 5 years’ relevant HVAC sales experience
• Ability to grow new markets and foster existing accounts
• Knowledge in HVAC system, Chiller Plant, Airside, Building Management System (BMS), Energy Services and Building Services is essential
• Possess a valid driving license and be willing to travel for customer visits （transport allowance provided）