HR Service Delivery Specialist — Seamless Onboarding & Support

Manpower Staffing Services (Singapore) Pte Ltd; Singapore; On-site; SGD 42,000 - 66,000; Full time

Job summary

ManpowerGroup Singapore is seeking an HR Services Delivery Executive to support our client accounts and the associates we employ and deploy to them.

This role sits at the centre of the relationship between ManpowerGroup, our clients and our associates, ensuring the important details are taken care of from onboarding to offboarding with a strong focus on accuracy, confidentiality and service.

Qualifications

• Bachelor’s Degree in any discipline.
• Experience in customer service, service delivery, administration or business operations would be useful.
• Strong attention to detail and administrative discipline.
• Clear written and verbal communication skills.
• A service-oriented approach when dealing with different people and situations.
• Good judgement and discretion when handling confidential information.
• Ability to organise and prioritise multiple tasks.
• Critical thinking and problem-solving ability.
• Comfortable building professional working relationships while maintaining appropriate confidentiality and boundaries.

Responsibilities

• Coordinate onboarding for new associates, including collecting information and arranging their first day.
• Manage ongoing employment administration such as leave, benefits and other employment-related matters.
• Coordinate offboarding and ensure the necessary documentation and processes are completed accurately.
• Serve as a key point of contact for our clients, associates and internal ManpowerGroup stakeholders.
• Respond to enquiries clearly, accurately and with a service mindset.
• Explain relevant ManpowerGroup and client policies in a way that is easy to understand.
• Identify issues that require escalation and make sure they reach the right people.
• Maintain positive and professional working relationships across ManpowerGroup, our clients and associates.
• Maintain accurate associate information and documentation.
• Track process changes and keep procedures and documentation updated.
• Handle sensitive and confidential information with discretion.
• Keep service standards consistent even when there are multiple requests, priorities and deadlines to juggle.
• Develop a practical understanding of employment policies and applicable requirements, including Singapore’s Employment Act.
• Provide appropriate policy guidance to associates, clients and internal stakeholders within the scope of the role.

Skills

Attention to detail

Communication skills

Organisational skills

Problem-solving

Service orientation

Education

Bachelor’s Degree in any discipline

Job description

ManpowerGroup Singapore is seeking an HR Services Delivery Executive to support our client accounts and the associates we employ and deploy to them.

This role sits at the centre of the relationship between ManpowerGroup, our clients and our associates, ensuring the important details are taken care of from onboarding to offboarding with a strong focus on accuracy, confidentiality and service.