HR Services Delivery Specialist - Back‑Office Support

Manpower Staffing Services (Singapore) Pte Ltd; Singapore; On-site; SGD 42,000 - 66,000; Full time

Job summary

ManpowerGroup Singapore is seeking an HR Services Delivery Executive to support client accounts and the associates we employ and deploy to them. The role sits at the centre of the working relationship, ensuring onboarding, employment administration and ongoing support run smoothly.

This is a behind-the-scenes, administration-focused role that requires meticulous attention to detail, service-minded communications and a discreet approach to handling confidential information.

Qualifications

• Bachelor’s Degree in any discipline.
• Experience in customer service, service delivery, administration or business operations would be useful.
• Strong attention to detail and administrative discipline.
• Clear written and verbal communication skills.
• A service-oriented approach when dealing with different people and situations.
• Good judgement and discretion when handling confidential information.
• Ability to organise and prioritise multiple tasks.
• Critical thinking and problem-solving ability.
• Comfortable building professional working relationships while maintaining appropriate confidentiality and boundaries.

Responsibilities

• Coordinate onboarding for new associates, including collecting information and arranging their first day.
• Manage ongoing employment administration such as leave, benefits and other employment-related matters.
• Coordinate offboarding and ensure documentation and processes are completed accurately.
• Serve as a key point of contact for our clients, associates and internal ManpowerGroup stakeholders.
• Respond to enquiries clearly, accurately and with a service mindset.
• Explain relevant ManpowerGroup and client policies in a way that is easy to understand.
• Identify issues that require escalation and make sure they reach the right people.
• Maintain accurate associate information and documentation.
• Track process changes and keep procedures and documentation updated.
• Handle sensitive and confidential information with discretion.
• Maintain service standards consistent even when there are multiple requests, priorities and deadlines to juggle.

Education

Bachelor's degree

Job description

ManpowerGroup Singapore is seeking an HR Services Delivery Executive to support client accounts and the associates we employ and deploy to them. The role sits at the centre of the working relationship, ensuring onboarding, employment administration and ongoing support run smoothly.

This is a behind-the-scenes, administration-focused role that requires meticulous attention to detail, service-minded communications and a discreet approach to handling confidential information.