Service Delivery Executive

Manpower Staffing Services (Singapore) Pte Ltd; Singapore; On-site; SGD 42,000 - 66,000; Full time

Job summary

ManpowerGroup Singapore is seeking an HR Services Delivery Executive to support our client accounts and the associates we employ and deploy to them.

This role sits at the centre of the relationship between ManpowerGroup, our clients and our associates, ensuring the important details are taken care of from onboarding to offboarding with a strong focus on accuracy, confidentiality and service.

Qualifications

• Bachelor’s Degree in any discipline.
• Experience in customer service, service delivery, administration or business operations would be useful.
• Strong attention to detail and administrative discipline.
• Clear written and verbal communication skills.
• A service-oriented approach when dealing with different people and situations.
• Good judgement and discretion when handling confidential information.
• Ability to organise and prioritise multiple tasks.
• Critical thinking and problem-solving ability.
• Comfortable building professional working relationships while maintaining appropriate confidentiality and boundaries.

Responsibilities

• Coordinate onboarding for new associates, including collecting information and arranging their first day.
• Manage ongoing employment administration such as leave, benefits and other employment-related matters.
• Coordinate offboarding and ensure the necessary documentation and processes are completed accurately.
• Serve as a key point of contact for our clients, associates and internal ManpowerGroup stakeholders.
• Respond to enquiries clearly, accurately and with a service mindset.
• Explain relevant ManpowerGroup and client policies in a way that is easy to understand.
• Identify issues that require escalation and make sure they reach the right people.
• Maintain positive and professional working relationships across ManpowerGroup, our clients and associates.
• Maintain accurate associate information and documentation.
• Track process changes and keep procedures and documentation updated.
• Handle sensitive and confidential information with discretion.
• Keep service standards consistent even when there are multiple requests, priorities and deadlines to juggle.
• Develop a practical understanding of employment policies and applicable requirements, including Singapore’s Employment Act.
• Provide appropriate policy guidance to associates, clients and internal stakeholders within the scope of the role.

Skills

Attention to detail

Communication skills

Organisational skills

Problem-solving

Service orientation

Education

Bachelor’s Degree in any discipline

Job description

Some roles are about being the person in the room. This one is about making sure everything behind the scenes works exactly as it should.

As a HR Services Delivery Executive withManpowerGroup Singapore, you will support our client accounts and the associates we employ and deploy to them.

You’ll sit at the centre of the working relationship between ManpowerGroup, our clients and our associates, making sure the important details are taken care of throughout an associate’s journey, from onboarding and employment administration to ongoing support and eventually offboarding.

This is not a traditional internal HR role. It’s a behind-the-scenes role centred on administration, service, coordination and getting the details right.

It suits someone who enjoys keeping processes moving, responding thoughtfully when people need help and quietly making sure nothing falls through the cracks.

What you’ll be doing

Keep the associate journey running smoothly

• Coordinate onboarding for new associates, including collecting required information, preparing documentation and arranging their first day
• Manage ongoing employment administration such as leave, benefits and other employment-related matters
• Coordinate offboarding and ensure the necessary documentation and processes are completed accurately

Be the person people can rely on

• Serve as a key point of contact for our clients, associates and internal ManpowerGroup stakeholders
• Respond to enquiries clearly, accurately and with a service mindset
• Explain relevant ManpowerGroup and client policies in a way that is easy to understand
• Identify issues that require escalation and make sure they reach the right people
• Maintain positive and professional working relationships across ManpowerGroup, our clients and associates

Keep the details in order

• Maintain accurate associate information and documentation
• Track process changes and keep procedures and documentation updated
• Handle sensitive and confidential information with discretion
• Keep service standards consistent even when there are multiple requests, priorities and deadlines to juggle

Know what matters

• Develop a practical understanding of employment policies and applicable requirements, including Singapore’s Employment Act
• Provide appropriate policy guidance to associates, clients and internal stakeholders within the scope of the role

What we’re looking for

• Bachelor’s Degree in any discipline
• Experience in customer service, service delivery, administration or business operations would be useful
• Strong attention to detail and administrative discipline
• Clear written and verbal communication skills
• A service-oriented approach when dealing with different people and situations
• Good judgement and discretion when handling confidential information
• Ability to organise and prioritise multiple tasks
• Critical thinking and problem-solving ability
• Comfortable building professional working relationships while maintaining appropriate confidentiality and boundaries

Don’t tick every box yet?

That’s okay. Training will be provided for individuals who demonstrate the attributes we need.

What matters most is that you are meticulous, dependable, administratively strong and genuinely service-oriented, with the willingness to learn the processes and employment knowledge required for the role.

We really appreciate the time and effort behind every application. While we’re only able to notify shortlisted candidates, please know that every application is carefully considered.

Equal Opportunity

Manpower operates an equal opportunities policy, which means we will not discriminate, directly or indirectly, against people on the grounds of their race, ethnicity, national origin, religion, cultural background, gender, age, disability, caste, marital status, union membership, political affiliation, pregnancy, health, sexual orientation and gender identity. Manpower will not discriminate in advertising, when selecting, offering training or providing benefits or services. Every vacancy will be open equally to those who have the required skills and qualifications.

Please note that your response to this advertisement and communications with us pursuant to this advertisement will constitute informed consent to the collection, use and/or disclosure of personal data by ManpowerGroup Singapore for the purpose of carrying out its business, in compliance with the relevant provisions of the Personal Data Protection Act 2012. To learn more about ManpowerGroup's Global Privacy Policy, please visit https://www.manpower.com.sg/privacy-notice