HR Officer, People Experience (1 year contract)

SMRT TRAINS LTD.; Singapore; On-site; SGD 42,000 - 60,000; Full time

Job summary

SMRT TRAINS LTD. is seeking an HR officer, People Experience, to support recruitment pre-onboarding and ensure a smooth employee experience. You will oversee day-to-day People Experience operations across the employment lifecycle.

You will manage pre-onboarding, Day 1 onboarding, Work Permit/EP processes and maintain accurate HR records while partnering with stakeholders to ensure compliance and timely resolutions.

Qualifications

• Diploma in Human Resource Management, Business Administration or a related discipline.
• Preferably at least 2 years of experience in HR Operations, Shared Services or HR Administration.
• Fresh graduates with relevant internship experience in Human Resources are welcome to apply.

Responsibilities

• Manage and execute pre-onboarding and Day 1 onboarding activities.
• Facilitate Day 1 briefings for new hires and guidance on HR processes and policies.
• Process Work Permit/Pass applications, renewals, transfers and cancellations.
• Maintain employee documentation and HR records for accuracy and compliance.
• Handle employee lifecycle activities including transfers, contract extensions, changes and offboarding.
• Track outstanding cases and coordinate with stakeholders for timely resolutions.
• Liaise with internal and external stakeholders on HR operational matters and inquiries.
• Guide employees on HR processes, system transactions and day-to-day inquiries.
• Review data for accuracy and compliance with HR policies and processes.
• Support process improvements, system enhancements and HR projects.

Skills

Onboarding

Employee lifecycle management

HR system transactions

Work Permit/Employment Pass

HRIS (SuccessFactors)

Microsoft Office

Education

Diploma in HRM/Business Administration

Tools

HRIS systems

Work Permit/EP administration

Job description

Job Purpose

As a HR officer, People Experience, you will support the recruitment pre-onboarding and ensuring a smooth employee experience throughout the employment lifecycle and oversee day to day People Experience operations.

Responsibilities

• Manage and execute pre-onboarding and Day 1 onboarding activities, ensuring all requirements are completed accurately and on time.
• Facilitate Day 1 briefings for new hires, providing guidance on HR processes, company policies and available employee support channels.
• Process and administer Work Permit/Pass applications, renewals, transfers and cancellations, ensuring compliance with regulatory requirements.
• Maintain employee documentation and HR records, ensuring timely completion, accuracy and compliance.
• Handle employee lifecycle activities, including transfers, contract extensions, employment changes and offboarding.
• Track outstanding cases and follow up with relevant stakeholders to ensure timely resolution.
• Liaise with internal and external stakeholders on HR operational matters and employee-related enquiries.
• Guide and support employees on HR processes, system transactions and day-to-day enquiries.
• Review and maintain data accuracy and compliance with established HR policies and processes.
• Support and contribute to process improvements, system enhancements and HR projects.
• Perform other HR operational duties and ad hoc assignments as required.

Qualifications & WorkExperience

• Diplomain Human Resource Management, Business Administration or a relateddiscipline.
• Preferably at least 2 years of experience in HR Operations, Shared Services or HR Administration.
• Fresh graduates with relevant internship experience in Human Resources are welcome to apply.

Skills

Technicalskills include:

• Experience in onboarding, employee lifecycle management and HR system transactions.
• Hands-on experience in Work Permit/Employment Pass administration and compliance matters will be anadvantage.
• Familiarity with HRIS systems (e.g.SuccessFactors) and Microsoft Office applications.

Generic skills include:

• Strong attention to detail with the ability to handle confidential information accurately.
• Good interpersonal and communication skills, with the ability to liaise effectively with employees and stakeholders.
• Able to manage multiple tasks, prioritise workload and meet timelines in a fast-paced environment.
• Proactive, customer-oriented andservice-focused mindset.

SMRT Corporation Ltd (SMRT) is a public transport services provider.Our primary business is to manage and operate train services on the North-SouthLine, the East-West Line, the Circle Line, the new Thomson East-Coast Line andthe Bukit Panjang Light Rail Transit. This is complemented by our bus, taxi and private hire vehicle services.