HR Executive, People Experience (1 Year Contract)

SMRT Trains Ltd; Singapore; On-site; SGD 48,000 - 72,000; Full time

Job summary

SMRT Trains Ltd in Singapore seeks a Senior/HR Executive, People Experience, to provide end-to-end HR support across the employee lifecycle. You will handle onboarding, work pass administration, HR system transactions and records management, ensuring accuracy and compliance.

The role emphasizes timely onboarding, data integrity, stakeholder coordination, and process improvements in HR operations. Proficiency with HRIS (SuccessFactors) and Microsoft Office is expected.

Qualifications

• Degree in Human Resource Management, Business Administration or related discipline.
• Preferably 2+ years of experience in HR Operations, Shared Services or HR Administration.

Responsibilities

• Provide end-to-end HR operational support across the employee lifecycle.
• Coordinate onboarding activities, Day 1 briefings and work pass administration.
• Manage Work Permit/Employment Pass applications, renewals, transfers and cancellations.
• Maintain accurate employee records and HR data with confidentiality.
• Handle lifecycle transactions (transfers, extensions, changes, offboarding).
• Liaise with stakeholders to resolve HR operational issues promptly.
• Ensure data integrity and compliance with HR policies and statutory requirements.

Skills

Onboarding

Employee lifecycle management

HR system transactions

Attention to detail

Interpersonal communication

Multitasking

Education

Bachelor degree in HR Management or related

Tools

SuccessFactors

Microsoft Office

Job description

Job Purpose

As the Senior/HR Executive, People Experience, you are required to provide end-to-end HR operational support across the employee lifecycle, including onboarding, work pass administration, HR system transactions and employee records management. The role ensures timely, accurate and compliant execution of HR processes, delivers a positive employee onboarding experience, and supports continuous improvement initiatives to enhance service delivery and operational efficiency.

Responsibilities

Manage and execute pre-onboarding and Day 1 onboarding activities, serving as a key point of contact for stakeholders and ensuring all requirements are completed accurately and on time.

Deliver and facilitate Day 1 onboarding briefings for new hires, providing guidance on HR processes, company policies and available employee support channels.

Manage and administer Work Permit/Pass applications, renewals, transfers and cancellations, overseeing the end-to-end process to ensure regulatory compliance, timely processing and effective stakeholder coordination.

Maintain employee documentation, personnel records and HR data, ensuring accuracy, completeness and confidentiality.

Manage employee lifecycle transactions, including transfers, contract extensions, employment changes and offboarding activities.

Liaise with internal and external stakeholders to coordinate HR operational matters and resolve employee-related issues in a timely manner.

Monitor and follow up on outstanding cases to ensure timely completion and adherence to service standards.

Ensure and maintain data integrity and compliance with established HR policies, procedures and statutory requirements.

Take ownership of assigned operational activities and support the implementation of process improvements, system enhancements and HR projects.

Prepare HR reports, correspondences and administrative documentation as required.

Perform other HR operational duties and ad hoc assignments as assigned.

• Support and contribute to process improvements, system enhancements and HR projects.

• Perform other HR operational duties and ad hoc assignments as required.

Qualifications & Work Experience

Degree in Human Resource Management, Business Administration or a related discipline.

Preferably at least 2 years of experience in HR Operations, Shared Services or HR Administration.

Skills

Technical skills include:

Experience in onboarding, employee lifecycle management and HR system transactions.

Hands-on experience in Work Permit/Employment Pass administration and compliance matters will be an advantage.

Familiarity with HRIS systems (e.g. SuccessFactors) and Microsoft Office applications.

Generic skills include:

Strong attention to detail with the ability to handle confidential information accurately.

Good interpersonal and communication skills, with the ability to liaise effectively with employees and stakeholders.

Able to manage multiple tasks, prioritise workload and meet timelines in a fast-paced environment.

Proactive, customer-oriented and service-focused mindset, with the ability to take ownership and lead assigned operational initiatives.