Spa Therapist

ONE SPA 1; Singapore; On-site; SGD 24,000 - 36,000; Full time

Job summary

ONE SPA 1 in Singapore seeks a qualified spa therapist to deliver full body massage and uphold high service standards across the spa.

You will hold a recognized trade certificate and bring at least 2 years of spa experience, be aged 21–50, and remain healthy and proactive to meet guest needs and uphold hotel standards.

Qualifications

• Trade certificate such as ITEC, WSQ, CITAC for Full Body Massage.
• At least 2 years of experience as spa therapist or masseur.
• Age between 21 and 50.
• Healthy and able to be proactive.

Responsibilities

• Perform opening and closing procedures.
• Schedule guest appointments.
• Arrange workstation, treatment room, and drapes.
• Promote spa services to members and guests.
• Monitor stock levels of oils and creams and maintain par stock.
• Provide individualized bodywork treatments per guest needs.
• Recommend spa products and hotel information.
• Obtain medical history and assess suitability for therapy.
• Assess allergies, blood pressure, and pregnancy before starting service.
• Maintain spa cleanliness and organization.
• Maintain knowledge of operating hours, memberships, reservations, and spa promotions.

Job description

Requirements

• 1 Process trade certificate such as ITEC, WSQ, CITAC and etc. for Full Body Massage.
• 2 Relevant Experience for at least 2 years as spa therapist or masseur.
• 3 Age between 21 to 50
• 4 Healthy and able to proactive.

Duties

• 1 Perform opening and closing procedures.
• 2 Schedule guest appointments.
• 3 Arrange workstation, treatment room, and drapes.
• 4 Helps to promote the massage to the SPA members and guests.
• 5 Monitor stock levels of oils and creams and ensures that par stock levels are maintained at all times.
• 6 Provides individualized bodywork treatments that meet the guest's needs and expectations.
• 7 Be thoroughly familiar and able to recommend Spa products and treatments as well as know pertinent hotel information.
• 8 Obtains the basic medical history for a client, assesses any problems or conditions, and suggests appropriate therapy based on the current health of client.
• 9 Assess guest needs and inquire about conditions like any allergies, high blood pressure, and pregnancy before beginning the service.
• 10 Maintains spa and treatment room appearance, cleanliness according to standard operating procedures.
• 11 Maintain knowledge of hours of operation, memberships, reservations, fees, treatments, products and merchandise as well as pertinent hotel information.
• 12 Set up and organize workstation with designated supplies, forms, and resource materials; report shortages to supervisor.
• 13 Be familiar with all spa packages, promotions, prices, and rates.
• 14 Ensures that a high standard of service is maintained throughout the spa.
• 15 Provide massage services to guests using props and/or products.
• 16 Maintain complete knowledge of correct maintenance and use of equipment, also use equipment only as intended.
• 17 Anticipate guest's needs, respond promptly, and acknowledge all guests, however busy and whatever time of day.
• 18 Maintain positive guest relations at all times and maintain client details and confidentiality.
• 19 Try to resolve guest complaints, ensuring guest satisfaction and inform the management about any incidents or guest complaints.
• 20 Handle emergency procedures and report any accidents to your manager and security.
• 21 Handle inappropriate guest behavior as per the Spa standard operating procedures for Inappropriate conduct for guests and therapists.
• 22 Frequently check with guest to promote comfort, safety, and security throughout service.
• 23 Fill out necessary reports or data at the end of each session.
• 24 Attend all scheduled meetings, classes, and training sessions; knowledge required within the Spa must be passed and train on to co-workers.
• 25 Assists with washing and folding of all linens used in treatment rooms.
• 26 Assists in all areas of recreation and leisure operation as and when required.
• Carry out any other duties assigned by managemen