Spa Therapist

CAPELLA HOTEL, SINGAPORE; Singapore; On-site; SGD 27,900 - 42,408; Full time

Job summary

Capella Hotel, Singapore is seeking a Spa Therapist to perform massages and skincare treatments in line with luxury service standards. You will provide basic consultations and recommendations, ensuring hygiene and safety in daily operations.

The role requires at least 1 year in a luxury spa, a valid license, and excellent interpersonal skills. You will build guest relationships, upsell services, and maintain a clean, well-equipped work area to support smooth operations.

Qualifications

• At least 1 year of experience in a luxury spa or similar field.
• Possess the relevant license and certifications.
• Excellent interpersonal and communication skills.
• Customer-oriented with prioritisation of guest needs.
• Ability to work under pressure and with minimal supervision.

Responsibilities

• Provide basic consultation and recommendation based on customer's needs.
• Deliver spa and wellness therapy services in accordance with organisational service standards and procedures.
• Build relationships with guests during service and interaction.
• Possess complete knowledge and understanding of all services and products offered.
• Actively upsell and promote the spa, treatments, services, products, and programs.
• Maintain stock inventory according to operational needs.
• Prepare and maintain work area and equipment for service delivery.
• Observe personal sanitation and health practices.

Skills

Interpersonal communication

Guest-focused service

Upselling abilities

Education

Spa therapy license/certification

Job description

Position Overview:

The Spa Therapist is responsible for performing massages, and skin and body treatments in accordance with organisational service standards and procedures. He/she possesses knowledge of spa treatments and provides basic consultation and recommendations to customers based on their needs. He/she also ensures the smooth running of daily operations and maintenance of hygiene and safety standards.

The Role

Perform Spa and Wellness Services

• Provide basic consultation and recommendation based on customer's needs


• Deliver spa and wellness therapy services in accordance with organisational service standards and procedures

Service & Operation Excellence

• Build relationships with guests during service and interaction


• Possess complete knowledge and understanding of all services and products offered


• Actively upsell and promote the spa, treatments, services, products, and programs


• Maintain stock inventory according to operational needs


• Prepare and maintain work area and equipment for service delivery

Hygiene and Safety Standards

• Observe personal sanitation and health practices


• Provide guests with information and equipment required for safe delivery of service

Talent Profile

• At least 1 year of experience in a luxury spa or similar field


• Possess the relevant license and certifications


• Excellent interpersonal and communication skills


• Customer-oriented individual, focus on and prioritise guest needs


• Ability to work well under pressure and perform job functions with minimal supervision