Hotel Ops Leader - Elevate Guest Experience

PAN PACIFIC HOTELS GROUP LIMITED; Singapore; Sur place; SGD 100 000 - 145 000; Plein temps

Avantages offerts par ce poste

Staff dining

Medical benefits

Performance bonuses

Career growth

Résumé du poste

PAN PACIFIC HOTELS GROUP LIMITED is seeking an experienced operations leader to oversee Front Office, Housekeeping, Guest Relations, and F&B coordination in a luxury hotel environment in Singapore.

The role emphasizes driving guest satisfaction, optimizing operations, and ensuring compliance with safety and regulatory standards, with opportunities for leadership development within an established international hospitality group.

Qualifications

• Diploma or Bachelor's Degree in Hospitality Management, Tourism, Business Administration, or related discipline.
• 4–6 years of relevant hotel operations experience in upscale or luxury settings.
• Strong leadership and interpersonal skills with ability to manage diverse teams and handle guest situations gracefully.
• Excellent understanding of hotel property management systems (PMS like Opera), guest loyalty programs, and budgeting.
• Exceptional problem-solving, organizational, and crisis-management abilities.
• Willingness to work flexible hours, weekends, or public holidays as required by hotel operations.

Responsabilités

• Oversee day-to-day hotel operations across Front Office, Housekeeping, Guest Relations, and F&B coordination.
• Monitor guest feedback, service ratings, and online reviews and implement corrective actions.
• Collaborate with department heads to set KPIs, staff schedules, and service quality benchmarks.
• Manage budgets, cost controls, inventory, and resource allocation to maximize profitability.
• Ensure compliance with safety, hygiene, fire regulations and local hospitality laws.
• Lead, mentor, and train teams on service excellence, SOPs, and upselling techniques.
• Coordinate with Sales/Marketing/Revenue teams to support high occupancy and events.
• Conduct regular property walk-throughs to check room readiness and facilities maintenance.
• Prepare operational and financial reports with strategic recommendations for senior management.

Formation

Diploma or Bachelor's Degree in Hospitality Management, Tourism, Business Administration, or related discipline

Outils

Opera PMS

Description du poste

PAN PACIFIC HOTELS GROUP LIMITED is seeking an experienced operations leader to oversee Front Office, Housekeeping, Guest Relations, and F&B coordination in a luxury hotel environment in Singapore.

The role emphasizes driving guest satisfaction, optimizing operations, and ensuring compliance with safety and regulatory standards, with opportunities for leadership development within an established international hospitality group.