Hotel Operations Manager

PAN PACIFIC HOTELS GROUP LIMITED; Singapore; On-site; SGD 100,000 - 145,000; Full time

Benefits offered by this job

Staff dining

Medical benefits

Performance bonuses

Career growth

Job summary

PAN PACIFIC HOTELS GROUP LIMITED is seeking an experienced operations leader to oversee Front Office, Housekeeping, Guest Relations, and F&B coordination in a luxury hotel environment in Singapore.

The role emphasizes driving guest satisfaction, optimizing operations, and ensuring compliance with safety and regulatory standards, with opportunities for leadership development within an established international hospitality group.

Qualifications

• Diploma or Bachelor's Degree in Hospitality Management, Tourism, Business Administration, or related discipline.
• 4–6 years of relevant hotel operations experience in upscale or luxury settings.
• Strong leadership and interpersonal skills with ability to manage diverse teams and handle guest situations gracefully.
• Excellent understanding of hotel property management systems (PMS like Opera), guest loyalty programs, and budgeting.
• Exceptional problem-solving, organizational, and crisis-management abilities.
• Willingness to work flexible hours, weekends, or public holidays as required by hotel operations.

Responsibilities

• Oversee day-to-day hotel operations across Front Office, Housekeeping, Guest Relations, and F&B coordination.
• Monitor guest feedback, service ratings, and online reviews and implement corrective actions.
• Collaborate with department heads to set KPIs, staff schedules, and service quality benchmarks.
• Manage budgets, cost controls, inventory, and resource allocation to maximize profitability.
• Ensure compliance with safety, hygiene, fire regulations and local hospitality laws.
• Lead, mentor, and train teams on service excellence, SOPs, and upselling techniques.
• Coordinate with Sales/Marketing/Revenue teams to support high occupancy and events.
• Conduct regular property walk-throughs to check room readiness and facilities maintenance.
• Prepare operational and financial reports with strategic recommendations for senior management.

Education

Diploma or Bachelor's Degree in Hospitality Management, Tourism, Business Administration, or related discipline

Tools

Opera PMS

Job description

About the role

Oversee and manage day-to-day hotel operations, including Front Office, Housekeeping, Guest Relations, and Food & Beverage coordination. Monitor guest feedback, service ratings, and online reviews to identify areas for improvement and implement corrective service recovery actions promptly. Manage operational budgets, cost controls, inventory levels, and resource allocation to maximize profitability without compromising service standards. Ensure all operational activities strictly comply with safety, hygiene, fire regulations, and local hospitality statutory laws.

Key responsibilities

• Oversee and manage day-to-day hotel operations, including Front Office, Housekeeping, Guest Relations, and Food & Beverage coordination
• Monitor guest feedback, service ratings, and online reviews to identify areas for improvement and implement corrective service recovery actions promptly
• Collaborate with department heads to establish operational KPIs, staff schedules, and service quality benchmarks
• Manage operational budgets, cost controls, inventory levels, and resource allocation to maximize profitability without compromising service standards
• Ensure all operational activities strictly comply with safety, hygiene, fire regulations, and local hospitality statutory laws
• Lead, mentor, and train hospitality teams on service excellence, standard operating procedures (SOPs), and upselling techniques
• Coordinate closely with sales, marketing, and revenue management teams to support high occupancy rates and special events execution
• Conduct regular property walk-throughs to inspect room readiness, public areas, and facilities maintenance standards
• Prepare comprehensive operational reports, financial performance summaries, and strategic recommendations for senior management

About you

• Diploma or Bachelor's Degree in Hospitality Management, Tourism, Business Administration, or a related discipline
• At least 4–6 years of relevant experience in hotel operations, front office management, or room division leadership within an upscale or luxury hotel environment
• Strong leadership and interpersonal skills with a proven ability to manage diverse teams and handle demanding guest situations gracefully
• Excellent understanding of hotel property management systems (PMS like Opera), guest loyalty programs, and hospitality budgeting
• Exceptional problem-solving, organizational, and crisis-management abilities
• Passion for delivering world-class hospitality service with meticulous attention to detail
• Willingness to work flexible hours, weekends, or public holidays as required by hotel operations

Benefits

• Competitive monthly salary based on qualifications and experience
• Full-time employment with a structured work schedule
• Opportunities for career advancement and leadership development within an established international hospitality group
• Staff dining privileges, comprehensive medical benefits, and performance bonuses, subject to company policy

About us

PAN PACIFIC HOTELS GROUP LIMITED is an established international hospitality group.