Hotel Front Office Duty Manager

PAN PACIFIC HOTELS GROUP LIMITED; Singapore; On-site; SGD 42,000 - 72,000; Full time

Job summary

PAN PACIFIC HOTELS GROUP LIMITED is seeking a Front Office Supervisor to direct and monitor daily operations across Front Office and related services. You will ensure smooth guest experiences while upholding hotel standards.

Responsibilities include supervising reception, cashier, reservations, and concierge; managing guest issues with tact; inspecting VIP rooms and coordinating amenities; and training front desk staff to maintain high service levels.

Qualifications

• Supervise Front Office sections including reception, cashier, telephone, reservations and concierge.
• Maintain prompt, courteous, efficient guest service and handle complaints tactfully.
• Inspect VIP rooms and amenities for arrival, coordinating with relevant departments.

Responsibilities

• Direct, monitor and supervise day-to-day Front Office activities and other services.
• Ensure guests are attended to promptly and staff maintain professional image.
• Assist with VIP arrivals, room escort, and VIP communications to General Manager.

Skills

Team supervision

Guest service

VIP guest handling

Job description

PAN PACIFIC HOTELS GROUP LIMITED is seeking a Front Office Supervisor to direct and monitor daily operations across Front Office and related services. You will ensure smooth guest experiences while upholding hotel standards.

Responsibilities include supervising reception, cashier, reservations, and concierge; managing guest issues with tact; inspecting VIP rooms and coordinating amenities; and training front desk staff to maintain high service levels.