Duty Manager

UOL CLAYMORE INVESTMENT PTE. LTD.; Singapore; On-site; SGD 40,000 - 55,000; Full time

Job summary

UOL CLAYMORE INVESTMENT PTE. LTD. is seeking a Duty Manager for the PAN PACIFIC ORCHARD in Singapore. This role involves overseeing guest arrivals and enhancing service quality at Front Desk, Concierge, and Bell services.

The ideal candidate should be a go-getter with at least 2 years of hospitality experience, excellent in conflict resolution, and proficient in OPERA Cloud. Join us in redefining the city's landscape!

Qualifications

• Minimum 2 years of experience in a similar role within the hospitality industry.
• Strong ability to handle guest feedback and requests.
• Excellent organizational and multitasking skills.

Responsibilities

• Oversee guest arrivals and departures effectively.
• Monitor the efficiency of all Front Desk and Concierge services.
• Prepare daily logs and operational reports.

Skills

Guest-oriented personality

Conflict management

Time management

Multi-tasking

OPERA Cloud knowledge

Job description

Our Expectations:

• Oversee and be responsible for the pre arrival, arrival, and post arrival of room guest.
• Attend to guests' request and queries promptly and professionally. Handle all guests’ feedback with tact and diplomacy.
• Monitor and continuously improve the service efficiency of Bell services, Front Desk Reception and Concierge service.
• Ensure that all operating equipment are properly maintained and in working order. Coordinate with relevant departments where needed.
• Conduct audit on core functions and practices to ensure that all quality standards are compile.
• Initiate best practices to enhance guest experience through consistency in workflow and effective and efficient performance of daily task.
• Prepare reports and daily logs, highlighting key operational issues to Management.
• Induct and train all new Associates in their respective areas of work.
• Identify training needs and work closely with Learning & Development Manager to identify training opportunities.

Be part of an amazing at PAN PACIFIC ORCHARD, SINGAPORE to redefine the city's landscape.

TheDuty Manager assists the Front Office Manager to supervise the day-to-day operations of the Concierge service, Bell service and Front Desk Reception.

We are looking for a go-getter with a guest-oriented personality and have at least 2 years of experience in a similar capacity in the hospitality industry. Candidates who possess more experience may be considered for the Senior Duty Manager position. You must be nimble and be able to think on your feet while managing conflicts and guests’ feedback and requests. If you have an eye for detail and is excellent with time keeping and multi-tasking coupled with good working knowledge of OPERA Cloud, write in to us to have a chat!

We are also dedicated to providing equal employment opportunities, including individuals with disabilities.