Front Office Operations Lead – Guest Experience

Worldwide Hotels Management (H) Pte. Ltd.; Singapore; On-site; SGD 45,000 - 67,000; Full time

Job summary

Worldwide Hotels Management (H) Pte. Ltd. is seeking an experienced Front Office Supervisor to lead day-to-day operations across the Front Office and related services.

You will oversee reception, reservations, cashier, and baggage services while ensuring staff performance aligns with the hotel’s standards. The role requires a Diploma/degree in Hospitality Management and at least 4 years of relevant experience, with strong English communication.

Qualifications

• Degree or Diploma in Hospitality Management or equivalent.
• Minimum 4 years’ related experience in a similar capacity.
• Fluency in English; additional languages an advantage.
• Willingness to work rotating shifts, weekends and public holidays.
• Excellent interpersonal and communication skills reflecting well on the hotel and brand.
• Able to motivate team members and maintain high standards of guest service.
• Detail-oriented with strong follow-up and organisation.
• Experience using AI-powered productivity tools is an added advantage.

Responsibilities

• Direct and supervise day-to-day Front Office activities and other hotel services.
• Oversee reception, cashier, telephone, reservations, and baggage services; monitor junior staff performance.
• Assist in maintaining security and handling guest incidents with the Security department as needed.
• Monitor room inventory to maximise occupancy and revenue.
• Ensure prompt, courteous, and professional guest service; assist in check-in/out processes.
• Manage cash float, approve rate/room changes and handle payments per procedures and policies.
• Support AI-powered productivity tools adoption (e.g., Copilot, ChatGPT) to improve operations.
• Contribute to digital transformation initiatives and sustainable business practices.

Skills

Staff supervision

Customer service orientation

Interpersonal communication

Multilingual advantage

Motivating team

Attention to detail

Process improvement

AI tools familiarity

Education

Degree or Diploma in Hospitality Management

Tools

Microsoft Copilot

ChatGPT

Job description

Worldwide Hotels Management (H) Pte. Ltd. is seeking an experienced Front Office Supervisor to lead day-to-day operations across the Front Office and related services.

You will oversee reception, reservations, cashier, and baggage services while ensuring staff performance aligns with the hotel’s standards. The role requires a Diploma/degree in Hospitality Management and at least 4 years of relevant experience, with strong English communication.