Guest Services Specialist - Front Desk & VIP Experience

PAN PACIFIC HOTELS GROUP LIMITED; Singapore; On-site; SGD 42,000 - 60,000; Full time

Job summary

Pan Pacific Hotels Group Limited is seeking a Front Office Clerk to assist with guest check-in/out procedures and ensure guest accounts are accurate at checkout. You will handle guest enquiries and complaints, and collaborate with the Duty Manager to ensure high service standards.

The role emphasizes creating a positive corporate image, managing city ledger procedures, and ensuring VIP and Special Attention guests are treated with care and professionalism.

Responsibilities

• Sell, register and assign rooms to incoming guests, ensuring that registration cards are filled up correctly.
• Check out departing guests as per procedures.
• Inform relevant departments of arrival, room changes, check out and special arrangements.
• Record in Handover List of any special arrangements and important matters for follow-up.
• Liaise with Duty Manager or Front Office Supervisor regarding any complaints.
• Perform cashiering and maintain a complete record of guests’ account.
• Check all guests’ bills before presentation to guest upon check out.

Job description

Pan Pacific Hotels Group Limited is seeking a Front Office Clerk to assist with guest check-in/out procedures and ensure guest accounts are accurate at checkout. You will handle guest enquiries and complaints, and collaborate with the Duty Manager to ensure high service standards.

The role emphasizes creating a positive corporate image, managing city ledger procedures, and ensuring VIP and Special Attention guests are treated with care and professionalism.