Spa Front Desk & Guest Experience Specialist

Pan Pacific Group; Singapore; On-site; SGD 22,000 - 31,000; Full time

Job summary

Pan Pacific Group is seeking a friendly spa receptionist to greet clients, assist with reservations for spa treatments and fitness classes, and ensure a professional image at first contact. You will handle inquiries, conduct outlet tours for walk-ins, follow up leads, and manage daily cash duties, openings and closings, while maintaining accurate client records and delivering personalized service.

If you are energetic, organized and customer-focused, this role offers a dynamic environment in a

Qualifications

• Customer service
• Communication
• Sales and upselling skills
• Cash handling

Responsibilities

• Assist members in making reservations for spa treatments and fitness classes
• Greet clients in a friendly and professional manner and provide consultation
• Deal with customer requests and complaints
• Conduct outlet tours for walk-ins and new clients
• Follow up on leads and send e-brochures when needed
• Ensure opening and closing procedures are followed
• Handle spa reception and cashiering duties daily
• Maintain accurate cash float and inform manager if discrepancies arise

Job description

Pan Pacific Group is seeking a friendly spa receptionist to greet clients, assist with reservations for spa treatments and fitness classes, and ensure a professional image at first contact. You will handle inquiries, conduct outlet tours for walk-ins, follow up leads, and manage daily cash duties, openings and closings, while maintaining accurate client records and delivering personalized service.

If you are energetic, organized and customer-focused, this role offers a dynamic environment in a