Front Office Duty Manager — Guest Experience Leader

Copthorne King's Hotel Singapore; Singapore; On-site; SGD 45,000 - 55,000; Full time

Benefits offered by this job

Flexible Benefit

Birthday Leave

Special staff rates

Staff meals

Job summary

Copthorne King's Hotel Singapore is looking for a Front Office Supervisor to support the Front Office Manager in achieving department targets and ensuring excellent guest service. The role requires overseeing guest arrivals and departures, managing complaints, and training staff.

The ideal candidate should possess 3-5 years of relevant experience and proficiency in PMS Opera, along with strong problem-solving and communication skills. Join us to thrive in a dynamic environment!

Qualifications

• 3-5 years of relevant experience in a similar capacity.
• Good knowledge of PMS Opera.
• Customer service oriented and able to handle challenging situations.

Responsibilities

• Support Front Office Manager in achieving department targets.
• Handle guest complaints and take corrective action.
• Supervise guest arrivals and departures.
• Train new and existing staff on service delivery.

Skills

Problem solving

PMS Opera

Customer service

Communication

Analytical skills

Job description

Copthorne King's Hotel Singapore is looking for a Front Office Supervisor to support the Front Office Manager in achieving department targets and ensuring excellent guest service. The role requires overseeing guest arrivals and departures, managing complaints, and training staff.

The ideal candidate should possess 3-5 years of relevant experience and proficiency in PMS Opera, along with strong problem-solving and communication skills. Join us to thrive in a dynamic environment!