Front Desk Duty Manager — Guest Experience & Ops Lead

el development (ventures) pte. ltd.; Singapore; On-site; SGD 42,000 - 54,000; Full time

Benefits offered by this job

Duty meals

Uniform provided

Comprehensive medical benefits

Birthday Leave

Family Care Leave

AWS

F&B discounts

Worldwide hotel discounts

Job summary

el development (ventures) pte. ltd. is seeking a Front Desk Supervisor to oversee daily front desk operations and ensure guests receive exceptional service. You will supervise staff, handle guest needs and complaints, and coordinate responses during high occupancy.

The role requires at least two years of relevant experience, strong customer service, and proficiency with hotel PMS. A dynamic, fast-paced environment in a central location is expected.

Qualifications

• At least two years of experience in a similar capacity.
• Sound knowledge in Hotel PMS.
• Excellent customer service skills and enjoy creating delightful moments for guests.
• Able to thrive in a dynamic and fast paced environment.
• Strong analytical and problem-solving skills.

Responsibilities

• Conduct daily briefings and ensure information is well received by team members.
• Manage and supervise staff to deliver high-quality service and meet department standards.
• Communicate with Front Office Manager on guest services and hotel operations.
• Ensure documentation of all guest-related issues using the logbook.
• Provide management presence by assisting with guest needs and handling complaints tactfully and efficiently.
• Coordinate full-house situations and arrange relocations for overbookings.
• Make objective decisions and handle complaints and emergencies calmly.

Skills

Customer service

Team supervision

Communication

Problem solving

Adaptability

Tools

Hotel PMS

Job description

el development (ventures) pte. ltd. is seeking a Front Desk Supervisor to oversee daily front desk operations and ensure guests receive exceptional service. You will supervise staff, handle guest needs and complaints, and coordinate responses during high occupancy.

The role requires at least two years of relevant experience, strong customer service, and proficiency with hotel PMS. A dynamic, fast-paced environment in a central location is expected.