Hotel Front Desk

THE INN AT TEMPLE STREET; Singapore; On-site; SGD 30,000 - 40,000; Full time

Job summary

A local hotel in Singapore is seeking a Guest Relations Officer to manage reservations and ensure a memorable experience for guests. The ideal candidate will have at least 1 year of experience, strong communication skills, and be able to perform rotating shifts. This role includes responsibilities such as check-in/out procedures and handling guest requests, with benefits including group medical insurance and monthly performance bonuses.

Benefits

Group Medical Insurance

Additional monthly performance Bonus

Central working location

Qualifications

• At least 1 year experience in a similar role.
• Ability to perform rotating shifts, including weekends and public holidays.

Responsibilities

• Handle reservations through telephone, faxes & email.
• Perform personalized check-in and check-out for guests.
• Ensure accurate billing, including posting of room charges.

Skills

Customer oriented

Good communication skills

Interpersonal skills

Tools

MS Office

Job description

Responsibilities

• Handle reservations through telephone, faxes & email
• Perform personalized check-in and check-out for guests
• Ensure accurate billing, including posting of room charges and incidental charges
• Presenting statements and collecting payments from departing guests
• Handle general request from guests, such as extra amenities, wake up call services, overseas calls, etc
• Be familiar of the hotel’s room status and inventories
• To interact with guests whenever possible to create a memorable experience
• Any other ad-hoc duties assigned

Requirements

• At least 1 year experience
• Customer oriented
• Good communication and interpersonal skills
• Able to use basic MS Office
• Able to perform rotating shift, including weekends and public holidays

Benefits

• Will be cover under Group Medical Insurance
• Additional monthly performance Bonus
• Central working location