Hospitality Reservations Specialist — Boost Guest Experience

Holiday Inn Singapore Atrium; Singapore; On-site; SGD 36,000 - 47,000; Full time

Benefits offered by this job

Competitive remuneration

Health and dental insurance

Birthday off

Duty meal

Laundry

Training and Development Opportunities

Up to 50% F&B discount at IHG Hotels

Special employee hotel accommodation</

Job summary

Holiday Inn Singapore Atrium is seeking a Reservations Officer to join our team. You will handle reservations across platforms, monitor occupancy, and work with the manager on training and updates.

Upsell hotel facilities to enhance guest experiences while maintaining excellent service standards. The role requires a certificate in hotel management or related field, with at least 1 year of relevant experience, and strong problem-solving, communication, and follow-up skills.

Qualifications

• Certificate or diploma in hotel management, business administration or related field is required.
• Demonstrate problem solving abilities and a proactive approach.
• Ability to interact effectively with internal and external stakeholders.
• Meticulous with strong follow-up skills.

Responsibilities

• Processes reservations inquiries promptly via all reservations platforms.
• Monitors reservation activities and informs Manager of occupancy rates and bookings.
• Participates in periodic trainings and stays updated with latest developments.
• Promotes hotel products and services, including upselling facilities.
• Records special billing arrangements for groups and conventions.
• Ensures guests' feedback and requests are followed up and responded to.

Skills

Problem solving

Interpersonal skills

Attention to detail

Education

Certificate in Hotel Management, Business Administration or related field

Tools

Reservations platforms

Job description

Holiday Inn Singapore Atrium is seeking a Reservations Officer to join our team. You will handle reservations across platforms, monitor occupancy, and work with the manager on training and updates.

Upsell hotel facilities to enhance guest experiences while maintaining excellent service standards. The role requires a certificate in hotel management or related field, with at least 1 year of relevant experience, and strong problem-solving, communication, and follow-up skills.