Guest Services Agent/Supervisor (Club Lounge)

Holiday Inn Singapore Orchard City Centre; Singapore; On-site; SGD 36,000 - 51,000; Full time

Benefits offered by this job

Duty meals

Birthday leave

Monthly LOVE Hour

Medical benefits

Dental benefits

Optical benefits

Insurance coverage

F&B discounts

Employee rate

Room to Grow

Job summary

Holiday Inn Singapore Orchard City Centre is seeking a Guest Services Agent/Supervisor for the Club Lounge. The role combines hands-on guest service with supervision in a vibrant hotel environment.

You will manage front desk touchpoints, assist with check-in/out, and deliver personalized service for Club Lounge guests, with a focus on menu recommendations, dietary needs, and maintaining a welcoming lounge atmosphere.

Qualifications

• Prior experience with general knowledge of front office operations.
• Ability to interact with guests, staff and third parties with professionalism.
• Able to read, write and communicate in English.
• Excellent communication and service orientation.

Responsibilities

• Prepare buffet set-up for breakfast, afternoon tea, and evening cocktails.
• Maintain the cleanliness and presentation of the Club Lounge and pantry.
• Provide personalized service to Club Lounge guests.
• Offer menu recommendations and accommodate dietary preferences.
• Monitor stock levels and replenish to ensure continuous service.
• Gather guest feedback to maintain high satisfaction.
• Ensure Club guests depart with a positive impression.
• Encourage positive reviews on platforms like TripAdvisor.
• Welcome and orient Club Lounge guests; assist with check-in/out.
• Answer guest inquiries and provide accurate information about facilities.
• Address and resolve complaints or escalate to the F&B Manager when needed.

Skills

Front office operations

Customer interaction

Communication skills

Computer literacy

Job description

At Holiday Inn® Hotels & Resorts, our job is to bring the joy of travel to everyone. That’s where you come in. When you’re part of the Holiday Inn Hotels & Resorts brand, you’re more than just a job title.

At Holiday Inn, we look for people who are friendly, welcoming and full of life; people who are always finding ways to make every guest’s experience an enjoyable one.

At Holiday Inn Singapore Orchard City Centre is looking for a Guest Services Agent/Supervisor (Club Lounge) who is hands on, worldly in their outlook and performs with flair; someone who knows what it takes to create memorable experiences for our guests.

Responsibilities include, but are not limited to:

Food & Beverage Duties:

• Prepare buffet set-up for breakfast, afternoon tea, and evening cocktail at the Club Lounge.

• Maintain the cleanliness and presentation of the Club Lounge and pantry area.

• Provide personalized service to Club Lounge guests, ensuring their needs are met promptly and professionally.

• Offer menu recommendations and assist guests with dietary preferences or restrictions.

• Monitor food and beverage stock levels, ensuring timely replenishment to avoid disruptions in service.

• Gather guest feedback during their visit to ensure high satisfaction levels and address any concerns immediately.

• Ensure all Club guests depart the hotel with a positive impression of the hotel’s services.

• Drive positive guest reviews on platforms like TripAdvisor to enhance the hotel’s reputation.
  

Guest Services Duties:

• Assist with welcoming and orientating Club Lounge guests, ensuring a seamless check-in and check-out experience.

• Handle guest inquiries and provide accurate information about hotel facilities and services.

• Address and resolve guest complaints or elevate them to the F&B Manager if necessary.
  

What We Need From You

• Prior experience with general knowledge of front office operations will be an advantage
• Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company
• Able to read, write and communicate in English
• Excellent communication, team management skills and service orientation
• Computer literate

What We Offer

• Duty meals
• Birthday Leave on your birthday month
• Monthly LOVE Hour
• Medical, dental & optical benefits
• Insurance Coverage
• 25-50% F&B Discount at restaurants within IHG Singapore Hotels
• Special Employee Rate at all IHG Hotels worldwide
• Room to Grow opportunities

What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow.

And because the Holiday Inn Hotels & Resorts brand belongs to the IHG® family of brands, you’ll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 6,000+ hotels in over 100 countries around the world.

So whoever you are, whatever you love doing, bring your passion to Holiday Inn and IHG and we’ll make sure you’ll have Room to be yourself. Find out more about joining us today by going to careers.ihg.com.