Guest Experience & Reservations Specialist

Travelodge Harbourfront; Singapore; On-site; SGD 27,000 - 36,000; Full time

Job summary

Travelodge Harbourfront in Singapore is seeking a Guest Service Executive to manage reservations and day-to-day operator duties, while supporting hotel administration within Operations. The role involves handling enquiries, coordinating with Sales to upsell, and ensuring guest satisfaction across departments.

The ideal candidate has a hospitality-related Diploma/ITE, strong communication, and the ability to work rotating shifts, including weekends and public holidays.

Qualifications

• Diploma/ITE in hospitality or tourism management or related field.
• Able to work on rotating shifts, weekends and public holidays.
• Strong communication and people skills.
• Detail-oriented with good follow-up and customer service.

Responsibilities

• Handle all inbound enquiries via phone, email, online, and in person.
• Collaborate with Sales to maximise revenue and upsell rooms/services.
• Follow up on cancellations and refunds and monitor guest feedback for improvements.
• Listen actively to capture guest needs and deliver premium experiences.
• Coordinate with Housekeeping and Front Office to ensure guest requests are fulfilled on time.
• Communicate with other departments to provide top-notch service.
• Process check-ins/outs, verify identity, payment method, assign rooms, issue keys.
• Enter Travelodge Rewards information and ensure rate accuracy.

Skills

Communication skills

Team player

Detail-oriented

Customer service

Ownership & accountability

Education

Diploma/ITE in hospitality or tourism management

Job description

Travelodge Harbourfront in Singapore is seeking a Guest Service Executive to manage reservations and day-to-day operator duties, while supporting hotel administration within Operations. The role involves handling enquiries, coordinating with Sales to upsell, and ensuring guest satisfaction across departments.

The ideal candidate has a hospitality-related Diploma/ITE, strong communication, and the ability to work rotating shifts, including weekends and public holidays.