Guest Reservations & Care Specialist

Hilton; Singapore; Hybrid; SGD 36,000 - 54,000; Full time

Job summary

Hilton Singapore is seeking a Reservations Agent to manage room reservation enquiries and be the primary contact for guests. You will convert inquiries into bookings while upholding Hilton brand standards.

You will support revenue by handling inquiries efficiently, identifying sales opportunities, and ensuring reservations are accurately recorded in the system. Strong communication, accuracy, and hospitality experience preferred.

Qualifications

• Previous experience in reservations, customer service, or hospitality operations preferred.
• Strong telephone etiquette and excellent communication skills.
• High level of accuracy and strong administrative ability.
• Proficiency in computer systems and reservation platforms.
• Strong organisational skills and ability to multitask effectively.
• Tertiary education or relevant hospitality qualifications are an advantage.

Responsibilities

• Handle all incoming room reservation enquiries in a timely and professional manner.
• Convert inquiries into confirmed bookings efficiently and accurately.
• Ensure all reservation details are recorded correctly and aligned with guest requirements.
• Provide clear and accurate information to support guest booking decisions.
• Respond to all guest and customer enquiries with professionalism and courtesy.
• Maintain a highly professional telephone and email communication standard at all times.
• Deliver prompt, accurate, and helpful responses to guest booking requests.
• Identify and follow up on potential sales leads generated through reservation enquiries.
• Support conversion of enquiries into future business opportunities.
• Identify and promote Hilton offerings where appropriate.
• Ensure all reservations are accurately entered into the hotel system.

Skills

Reservations experience

Telephone etiquette

Communication skills

Attention to detail

Computer systems proficiency

Organisational skills

Multitasking

Hospitality mindset

Education

Tertiary education or hospitality qualifications

Tools

Reservation systems

Job description

Hilton Singapore is seeking a Reservations Agent to manage room reservation enquiries and be the primary contact for guests. You will convert inquiries into bookings while upholding Hilton brand standards.

You will support revenue by handling inquiries efficiently, identifying sales opportunities, and ensuring reservations are accurately recorded in the system. Strong communication, accuracy, and hospitality experience preferred.