Hospitality Manager

COMPASS GROUP (SINGAPORE) PTE. LTD.; Singapore; On-site; SGD 50,000 - 80,000; Full time

Job summary

A hospitality management company in Singapore is seeking an experienced manager to lead a diverse team of guest services professionals. You will oversee front desk operations, foster a culture of inclusivity, and ensure exceptional service delivery. The ideal candidate has a Diploma in Hospitality and 5-8 years of experience in a fast-paced environment, with strong communication and organizational skills. This role demands strategic thinking and a commitment to improving guest experiences across various locations.

Qualifications

• Minimum 5-8 years of experience in hospitality and F&B environment.
• Previous experience in a service industry with a focus on high standards.
• Ability to work effectively within a team to deliver excellent service.

Responsibilities

• Lead and manage a diverse team of guest services professionals.
• Oversee front desk and hospitality operations, ensuring exceptional service.
• Develop strategic plans to improve guest services and achieve performance metrics.

Skills

Team leadership

Guest service excellence

Communication skills

Organizational skills

Event management

Proficiency in MS applications

Education

Diploma in Hospitality or equivalent

Tools

Conference room reservation systems

Job description

Leadership and Team Managements:

• Lead, motivate, and manage a diverse team of guest services professionals across various locations
• Implement a training plan to ensure the team is equipped with the latest hospitality standards and practices.
• Promote and ensure inclusivity within the team, encouraging diverse perspectives and creating a supportive atmosphere for all employees.
• Implement communication strategy with the team, clients, and relevant stakeholders across all the sites.

Operations:

• Oversee all front desk, hospitality, room reservations and switchboard activities, ensuring efficient and exceptional service.
• Develop and implement standard operating procedures (SOPs) for front desk, hospitality, room reservations.
• Ensure a high standard of guest satisfaction by anticipating the guests needs.
• Collect and analyze guest feedback to continuously improve service quality.
• Implement initiatives to constantly improve the overall guest experience

Contract Management:

• Monitor and manage budgets related to guest services operations and drives business performance in the unit.
• Complete period end finance process.
• Prepare regular reports on operational performance and guest satisfaction metrics.
• Ensure compliance with all health, safety, and regulatory requirements.
• Manage regular meeting cadence and presentations with the clients.
• Ensure SLA/KPIs are adhered to at all times and achieved to the highest possible level.
• Ensure full team adheres to both client and Compass policies.
• Manage vendor relationships to ensure the highest quality of services.

Strategic Planning:

• Develop and implement strategic plans to enhance guest services across locations.
• Identify opportunities for service improvements and cost efficiencies.
• Seek opportunities to develop the contract where possible.
• Stay updated on industry trends and best practices to keep the organization competitive

Job Requirements & Qualifications:

• Min. Diploma in Hospitality or equivalent qualification with at least 5-8 years of experience in hospitality and F&B environment
• Experience working within a service industry and within a demanding fast paced environment.
• Experience in working within a team and desire to provide a ‘five-star’ service
• Excellent verbal and written communication skills
• Proficiency in MS applications and knowledge of office technology and equipment
• Familiarity with conference room reservation and space management systems
• Excellent organizational and administrative skills with the ability to prioritize tasks
• Ability to carry out responsibilities with minimal supervision.
• Extensive knowledge in event and space management with focus on event logistics and execution
• Ability to think strategically in terms of both short-term and long-term objectives and challenges