Hospital Visitor & Information Concierge

Tan Tock Seng Hospital; Singapore; In loco; SGD 27.000 - 36.000; Tempo pieno

Descrizione del lavoro

Tan Tock Seng Hospital is hiring for a Visitor Services role on-site at HealthCity Novena Campus. You will assist visitors, explain visiting policies, and guide them through self-registration at kiosks or counters.

You will also handle enquiries and complaints, including escalation and entry denial after visiting hours, and provide wayfinding support to patients and the public across the campus.

Competenze

• NITEC or higher or a Diploma in Service Skills.
• Service-oriented with a passion to serve.
• Proficient in MS Office applications.
• Willing to work staggered shifts from 7:45am to 9:00pm, including weekends and public holidays. 5 days work week.
• 1 year of customer service experience in a fast-paced environment preferred.

Mansioni

• Engage with visitors proactively and guide them through the self-help registration process at kiosks or counters.
• Explain visiting policies and assist with enquiries, including escalation and entry denial after visiting hours.
• Attend to wayfinding and general enquiries from the public and patients on the HealthCity Novena Campus.
• Provide assistance to patients at various main entrances when required.

Conoscenze

Service orientation

Customer service

Formazione

NITEC / Higher NITEC / Diploma in Service Skills

Strumenti

MS Office

Descrizione del lavoro

Tan Tock Seng Hospital is hiring for a Visitor Services role on-site at HealthCity Novena Campus. You will assist visitors, explain visiting policies, and guide them through self-registration at kiosks or counters.

You will also handle enquiries and complaints, including escalation and entry denial after visiting hours, and provide wayfinding support to patients and the public across the campus.