Hospital Visitor Experience Supervisor

Khoo Teck Puat Hospital; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Khoo Teck Puat Hospital seeks a proactive Visitor Management Services Supervisor to oversee daily VRC operations and supervise outsourced CSOs. You will work closely with wards, Security, Facilities, and IT to deliver a safe, efficient visitor experience across the hospital.

The role requires strong communication, customer service orientation, and the ability to manage multiple stakeholders in a fast-paced healthcare environment.

Qualifications

• Minimum 3 years of related work experience.
• Experience supervising frontline staff and coordinating with multiple stakeholders is preferred.
• Excellent communication and interpersonal skills with a focus on customer service.

Responsibilities

• Oversee daily operations at Visitor Registration Centres (VRCs) and supervise outsourced CSOs.
• Provide on-site guidance, coaching, and issue resolution to frontline staff.
• Coordinate with wards, Security, Facilities, IT and other teams to ensure smooth operations.
• Maintain service standards and respond to operational issues and escalated feedback.

Skills

Staff supervision

Customer service

Healthcare operations

Education

Diploma or equivalent

Tools

IT systems

Job description

Khoo Teck Puat Hospital seeks a proactive Visitor Management Services Supervisor to oversee daily VRC operations and supervise outsourced CSOs. You will work closely with wards, Security, Facilities, and IT to deliver a safe, efficient visitor experience across the hospital.

The role requires strong communication, customer service orientation, and the ability to manage multiple stakeholders in a fast-paced healthcare environment.