Home Delivery & Logistics Specialist

Pet Lovers Centre Singapore; Singapore; On-site; SGD 30,000 - 54,000; Full time

Benefits offered by this job

Medical Reimbursement

Health Insurance

Staff Purchase Discount

Long Service Award

Company Uniform Provided

Job summary

Pet Lovers Centre Singapore requires a Customer Order Coordinator to manage end-to-end order processing, including online and phone orders, stock verification and delivery coordination. You will liaise with suppliers, stores and warehousing to ensure timely fulfillment and accurate inventory levels.

The role involves communicating with customers about stock status, delays, exchanges and delivery schedules, solving issues promptly and escalating when necessary.

Qualifications

• Good communication and interpersonal skills
• Proficiency in computer skills
• Good organizational skills and attention to detail
• Team player, ability to work well with employees at all levels
• Proactive and a “CAN-DO” attitude

Responsibilities

• Facilitates efficient and accurate processing of orders from beginning to end via online or phone.
• Process delivery orders and ensure sufficient stock available for delivery.
• Check stock levels, update inventory management system and notify out-of-stock status
• Coordinate with suppliers and stores to check inventory status.
• Generate inter-outlet transfer documents and liaise with the internal team to issue purchase orders.
• Tracks and updates the status of delivery vendors, suppliers and outlet transfers to ensure timely delivery to the warehouse.
• Coordinate with warehousing staff to pick/pack orders for delivery on time.
• Liaise with customers on stock availability, exchanges, returns and delivery schedules
• Inform customers of unforeseen delays or problems and seek alternative arrangements to reduce inconvenience and further delays.
• Handle customer's complaints and feedback by investigating, resolving, and escalating issues.
• Perform other related duties/tasks as assigned.

Skills

Communication skills

Computer skills

Organizational skills

Team player

Proactive attitude

Job description

Pet Lovers Centre Singapore requires a Customer Order Coordinator to manage end-to-end order processing, including online and phone orders, stock verification and delivery coordination. You will liaise with suppliers, stores and warehousing to ensure timely fulfillment and accurate inventory levels.

The role involves communicating with customers about stock status, delays, exchanges and delivery schedules, solving issues promptly and escalating when necessary.