Order Fulfillment Specialist

PET LOVERS CENTRE PTE. LTD.; Singapore; On-site; SGD 27,000 - 36,000; Full time

Benefits offered by this job

Medical Benefits

Staff Purchase Discount

Long Service Award

Company Uniform Provided

Job summary

PET LOVERS CENTRE PTE. LTD. is seeking a detail-oriented Order Processing Associate to manage end-to-end orders and delivery coordination at our Singapore store.

You will liaise with customers, suppliers and warehousing to ensure accurate stock and timely delivery. Responsibilities include processing orders via online or phone, updating inventory, generating transfer documents, and handling queries or complaints with a CAN-DO attitude.

Qualifications

• Minimum GCE ‘O' Levels.
• Good communication and interpersonal skills with a customer-centric mindset.
• Proficiency in computer skills.
• Good organizational skills and attention to detail.
• Team player, ability to work well with employees at all levels.
• Proactive and a “CAN-DO” attitude.

Responsibilities

• Process orders from beginning to end via online or phone.
• Process delivery orders and ensure sufficient stock available for delivery.
• Check stock levels, update inventory management system and notify out-of-stock status.
• Coordinate with suppliers and stores to check inventory status.
• Generate inter-outlet transfer documents and issue purchase orders.
• Track and update the status of delivery vendors, suppliers and outlet transfers for timely delivery to the warehouse.
• Coordinate with warehousing staff to pick/pack orders for delivery on time.
• Liaise with customers on stock availability, exchanges, returns and delivery schedules.
• Inform customers of unforeseen delays or problems and seek alternative arrangements to reduce inconvenience.
• Handle customer complaints and feedback by investigating, resolving, and escalating issues.
• Perform other related duties/tasks as assigned.

Skills

Customer-centric mindset

Communication skills

Team player

Education

GCE O' Levels

Tools

Inventory system

MS Office

Job description

PET LOVERS CENTRE PTE. LTD. is seeking a detail-oriented Order Processing Associate to manage end-to-end orders and delivery coordination at our Singapore store.

You will liaise with customers, suppliers and warehousing to ensure accurate stock and timely delivery. Responsibilities include processing orders via online or phone, updating inventory, generating transfer documents, and handling queries or complaints with a CAN-DO attitude.