Helpdesk Support Specialist - IT Troubleshooting & Remote

Neo Group; Singapore; On-site; SGD 2,500 - 3,500; Full time

Job summary

Neo Group in Singapore is seeking a Helpdesk Support professional to assist end-users with IT tasks, troubleshoot issues, and provide remote or on-site assistance for our ERP, Matching, and Reporting systems. You will respond to incidents via email or phone, document steps, deploy devices, and contribute to training manuals.

The ideal candidate holds a Diploma with at least 1 year experience, good communication, and the ability to work well in a fast-paced team.

Qualifications

• Diploma with at least 1 year of helpdesk experience.
• Hands-on experience with basic Active Directory tasks.
• Experience with Microsoft OS and Office 365 is a plus.

Responsibilities

• Respond to incident requests via email or phone using the ticketing system.
• Provide technical assistance (remote access) for ERP, Matching, and Reporting systems.
• Support IT-related devices and basic network issues as needed.
• Follow up with end-users to ensure full resolution.
• Write, edit and revise training manuals for software/hardware.
• Run reports to analyze common complaints and problems.
• Diagnose errors and other issues as they arise.
• Deploy IT devices to end-users.
• Participate in project implementation and support; perform ad-hoc duties.

Skills

Helpdesk support

Active Directory

Microsoft Windows

Office 365

Team player

Customer service

Education

Diploma

Tools

ERP systems

Remote access tooling

Job description

Neo Group in Singapore is seeking a Helpdesk Support professional to assist end-users with IT tasks, troubleshoot issues, and provide remote or on-site assistance for our ERP, Matching, and Reporting systems. You will respond to incidents via email or phone, document steps, deploy devices, and contribute to training manuals.

The ideal candidate holds a Diploma with at least 1 year experience, good communication, and the ability to work well in a fast-paced team.