Desktop Support Engineer & IT Projects Lead

Neurones IT Asia Pte Ltd; Singapore; On-site; SGD 54,000 - 78,000; Full time

Job summary

Neurones IT Asia Pte Ltd in Singapore seeks an experienced IT service professional to provide world-class support and act as the central contact for customer issues. You will ensure timely communication, handle 1st–3rd line support for IT solutions, and contribute to continuous service improvements.

Responsibilities include updating knowledge bases, coordinating with internal and external teams, monitoring critical systems, and delivering key projects.

Qualifications

• Experience in a pressurised, fast-paced environment.
• Quality customer service experience.
• Delivering projects within deadlines.
• Good understanding of Windows 7/10 and Active Directory.
• Experience in network design, implementation, load balancing, and scalability.
• Hands-on with servers, network equipment, and cabling.
• MCSE or significant experience with Microsoft operating systems and applications.
• Exposure to Citrix and Mobile Device Management is preferable.
• ITIL knowledge covering Incident, Problem, Change, and Asset Management is preferred.

Responsibilities

• Provide a world-class service to all customers.
• Take ownership and act as a central point of contact for issues reported by customers, ensuring professional and regular communication.
• Respond to all issues, ensuring they are progressed effectively within defined service levels.
• Provide 1st, 2nd, and 3rd line support for all IT solutions hosted or managed by external vendors, covering all in-house and vendor-purchased systems.
• Take ownership and deliver key projects across the team to ensure continuous improvement of services.
• Constantly update the knowledge base and document new processes.
• Work with internal support groups and third-party vendors to resolve issues related to the implementation or operation of systems and services.
• Monitor business-critical processes and systems.
• Support project coordination and manage third-party activities where required.
• Ensure deployments follow established Release and Deployment procedures.
• Submit change requests to the weekly CCB for approval and organise implementation where required.

Skills

Customer service

Project delivery

Time management

Communication

Working under pressure

Tools

Windows OS

Active Directory

Citrix

Mobile Device Mgmt

Job description

Neurones IT Asia Pte Ltd in Singapore seeks an experienced IT service professional to provide world-class support and act as the central contact for customer issues. You will ensure timely communication, handle 1st–3rd line support for IT solutions, and contribute to continuous service improvements.

Responsibilities include updating knowledge bases, coordinating with internal and external teams, monitoring critical systems, and delivering key projects.