Helpdesk Support Engineer – Desktop & Remote Support

CANWORKONE.SG EMPLOYMENT PTE. LTD.; Singapore; On-site; SGD 25,000 - 34,000; Full time

Job summary

CANWORKONE.SG EMPLOYMENT PTE. LTD. in Singapore is seeking a Helpdesk Support Engineer to provide first-line IT assistance for desktops, laptops, applications, hardware, and IP phones.

You will log, track, and resolve incidents within SLA timelines and troubleshoot issues remotely. The role requires a NITEC or Diploma in IT, strong communication skills, and a service-oriented attitude, with willingness to work rotational shifts including Saturdays.

Qualifications

• NITEC, Diploma, or relevant IT qualifications.
• Basic IT knowledge and troubleshooting skills are an advantage.
• Good communication skills and a service-oriented attitude.
• Willingness to work rotational shifts, including Saturdays.

Responsibilities

• Provide first-level IT support for desktops, laptops, applications, hardware, and IP phones.
• Log, track, and resolve incidents and service requests within agreed SLA timelines.
• Troubleshoot technical issues remotely and route unresolved cases to relevant teams or vendors.
• Set up desktops, laptops, and IT peripherals with proper configuration and asset records.
• Assist with software updates, patch deployment, and testing.
• Coordinate with users and IT teams to ensure timely resolution and provide status updates.

Skills

Basic IT knowledge

Troubleshooting skills

Communication skills

Service-oriented attitude

Education

NITEC, Diploma, or relevant IT qualifications

Job description

CANWORKONE.SG EMPLOYMENT PTE. LTD. in Singapore is seeking a Helpdesk Support Engineer to provide first-line IT assistance for desktops, laptops, applications, hardware, and IP phones.

You will log, track, and resolve incidents within SLA timelines and troubleshoot issues remotely. The role requires a NITEC or Diploma in IT, strong communication skills, and a service-oriented attitude, with willingness to work rotational shifts including Saturdays.