IT Service Desk Pro – End-User Support

ST ENGINEERING CLOUD AND DATA CENTRE SOLUTIONS PTE. LTD.; Singapore; On-site; SGD 36,000 - 54,000; Full time

Job summary

ST Engineering Cloud and Data Centre Solutions Pte Ltd in Singapore is seeking an enthusiastic IT helpdesk specialist to provide level 1 support for end-users, handling requests via phone, email and ticketing system, and ensuring timely resolution.

You will diagnose hardware and software issues, perform routine checks, coordinate with higher-level teams, and contribute to knowledge base updates. 1–3 years of experience, good communication, and ITIL familiarity are preferred.

Qualifications

• 1–3 years of experience in a technical support or service desk role.
• Strong problem-solving skills and effective communication.
• Ability to work independently and as part of a team.
• ITIL familiarity is a plus.

Responsibilities

• Provide level 1 technical support to end-users via phone, email and ticketing system.
• Diagnose hardware and software issues and perform basic troubleshooting.
• Escalate complex problems to higher-level teams as needed.
• Maintain and update service desk documentation and knowledge base articles.
• Ensure endpoints are patched and configurations are compliant.

Skills

IT support

Service desk

End-user support

Troubleshooting

Education

Diploma in IT

Tools

Ticketing system

Windows OS

Remote access tools

Job description

ST Engineering Cloud and Data Centre Solutions Pte Ltd in Singapore is seeking an enthusiastic IT helpdesk specialist to provide level 1 support for end-users, handling requests via phone, email and ticketing system, and ensuring timely resolution.

You will diagnose hardware and software issues, perform routine checks, coordinate with higher-level teams, and contribute to knowledge base updates. 1–3 years of experience, good communication, and ITIL familiarity are preferred.