Helpdesk Support

Neo Group; Singapore; On-site; SGD 2,500 - 3,500; Full time

Job summary

Neo Group in Singapore is seeking a Helpdesk Support professional to assist end-users with IT tasks, troubleshoot issues, and provide remote or on-site assistance for our ERP, Matching, and Reporting systems. You will respond to incidents via email or phone, document steps, deploy devices, and contribute to training manuals.

The ideal candidate holds a Diploma with at least 1 year experience, good communication, and the ability to work well in a fast-paced team.

Qualifications

• Diploma with at least 1 year of helpdesk experience.
• Hands-on experience with basic Active Directory tasks.
• Experience with Microsoft OS and Office 365 is a plus.

Responsibilities

• Respond to incident requests via email or phone using the ticketing system.
• Provide technical assistance (remote access) for ERP, Matching, and Reporting systems.
• Support IT-related devices and basic network issues as needed.
• Follow up with end-users to ensure full resolution.
• Write, edit and revise training manuals for software/hardware.
• Run reports to analyze common complaints and problems.
• Diagnose errors and other issues as they arise.
• Deploy IT devices to end-users.
• Participate in project implementation and support; perform ad-hoc duties.

Skills

Helpdesk support

Active Directory

Microsoft Windows

Office 365

Team player

Customer service

Education

Diploma

Tools

ERP systems

Remote access tooling

Job description

Join our vibrant team and embark on a rewarding career journey. We offer a diverse range of opportunities across our established and ever-growing brand portfolio

Helpdesk Support

Job Purpose:

Provide support and technical assistance to end-user who are using company systems and need help completing tasks or troubleshooting problems through diagnostic tests and remote access to their IT related devices.

Job Description:

• Responding to incident requests/enquiries/solutions via email under ticketing system or phone.
• Providing technical assistance (remote access) to ERP systems, Matching systems and Reporting systems.
• Providing technical assistance (remote access) IT related devices.
• Providing technical assistance to basic network issues.
• Follow up closely with end-user to ensure full resolution to resolve the concern of issues.
• Writing, editing, and revising training manuals for new and updated software and hardware.
• Running reports to analyze common complaints and problems.
• Diagnosing errors and any other issues.
• Deploy IT related devices to end-user.
• Project implementation and support.
• Other Ad-hoc duties as assigned or requested.

Job Requirements:

• Diploma with minimum 1 year of helpdesk experience.
• Hands-on experience in Basic Active Directory such as unlock user accounts, reset user passwords, and create user.
• Hands-on experience on Microsoft OS and Microsoft Office 365 would be an advantage.
• Ability to multi-task and work effectively as a team player.
• Ability to work independently in a fast-paced environment.
• Good communication and customer service skills.