IT Support Specialist - End-User Helpdesk & Hardware

ALPSOFT TECHNOLOGIES PTE. LTD.; Singapore; On-site; SGD 30,000 - 48,000; Full time

Job summary

ALPSOFT TECHNOLOGIES PTE. LTD. in Singapore is seeking a proactive Diploma holder to join the IT support team. You will provide first-level helpdesk assistance for hardware, software, and network issues, configure and maintain computers and peripherals, and help ensure smooth daily operations.

This role emphasizes teamwork and a willingness to learn, with opportunities to expand knowledge of Windows operating systems, networking, and IT documentation in an office-hour environment.

Qualifications

• Diploma in Information Technology, Computer Science, or a related field.
• Basic knowledge of Windows operating systems, computer hardware, software, and networking.
• Good troubleshooting, communication, and problem-solving skills.
• Willingness to learn, with a positive attitude and ability to work independently and in a team.

Responsibilities

• Provide first-level IT support to end users for hardware, software, network, and system-related issues.
• Install, configure, and maintain computers, printers, software, and IT equipment.
• Troubleshoot technical issues and escalating complex cases when necessary.
• Assist with user account setup, access management, and IT asset inventory.
• Support routine system maintenance, software updates, and IT documentation.

Skills

IT support

Troubleshooting

Communication

Team collaboration

Independent work

Education

Diploma in Information Technology or Computer Science

Tools

Windows OS

IT hardware

Job description

ALPSOFT TECHNOLOGIES PTE. LTD. in Singapore is seeking a proactive Diploma holder to join the IT support team. You will provide first-level helpdesk assistance for hardware, software, and network issues, configure and maintain computers and peripherals, and help ensure smooth daily operations.

This role emphasizes teamwork and a willingness to learn, with opportunities to expand knowledge of Windows operating systems, networking, and IT documentation in an office-hour environment.