Helpdesk Engineer: IT Support & AWS Admin (Govt Project)

OPUS IT Services Pte Ltd; Singapore; Presencial; SGD 33.000 - 41.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

HP allowance

Descripción de la vacante

OPUS IT Services Pte Ltd invites applications for a Helpdesk Engineer on a government project. The role handles IT support across hardware, software, and network issues with a focus on delivering prompt, effective user assistance.

Requirements include a diploma in CS/IT/SE or equivalent with ITIL knowledge, plus hands-on experience with Microsoft 365, SharePoint/Intune/OneDrive. The position is based in Singapore with 5-day work week and 9am-6pm hours.

Formación

• Diploma in Computer Science/ IT/ Software Engineering with 1 year relevant IT support experience.
• Alternatively, Diploma in any field with 2 years IT support experience.
• ITIL Foundation certification preferred.
• Laptop provisioning experience required; familiarity with configuring devices.
• Proficiency in Microsoft 365 services (SharePoint/Intune/OneDrive) and ServiceNow.

Responsabilidades

• Troubleshoot and resolve technical issues related to computer systems, software, and network connectivity.
• Create, manage and resolve helpdesk tickets; escalate issues when needed.
• Maintain detailed records of support requests, steps taken, and inventory in ticketing systems/knowledge bases.
• Provide technical support via phone, email, or in-person.
• Perform simple AWS operations (e.g., expand EBS, resource sharing, MFA reset).
• Create/modify/disable user accounts across systems (SharePoint, Email, etc.).

Conocimientos

IT Support

M365

SharePoint

Intune

OneDrive

Ticketing

Communication

AWS

ITIL

Educación

Diploma in CS/IT/Software Eng

Herramientas

AWS

Descripción del empleo

OPUS IT Services Pte Ltd invites applications for a Helpdesk Engineer on a government project. The role handles IT support across hardware, software, and network issues with a focus on delivering prompt, effective user assistance.

Requirements include a diploma in CS/IT/SE or equivalent with ITIL knowledge, plus hands-on experience with Microsoft 365, SharePoint/Intune/OneDrive. The position is based in Singapore with 5-day work week and 9am-6pm hours.