Healthcare Patient Services Coordinator & Support

Recruit Express Pte Ltd; Singapore; Hybrid; SGD 29,000 - 42,000; Full time

Job summary

Recruit Express Pte Ltd in Singapore is seeking a Healthcare Customer Service Coordinator to be a primary contact for patients and customers. You will assist with enquiries, appointment-related requests and service matters, delivering information with professionalism and care in a busy healthcare setting.

This role focuses on strong communication, empathy, and the ability to manage multiple systems while maintaining accuracy and service quality.

Qualifications

• Previous experience in customer service, call centre or contact centre environments will be advantageous.
• Strong verbal and written communication skills, together with professional telephone etiquette.
• Customer-focused approach with the ability to communicate patiently and empathetically.
• Able to remain calm, professional and focused when managing a demanding volume of enquiries.
• Comfortable working across multiple systems and tasks concurrently while engaging with customers.

Responsibilities

• Respond to a high volume of patient and customer enquiries through telephone, email and live-chat channels.
• Assist with appointment requests and provide accurate information in a timely and professional manner.
• Understand customers’ needs by listening carefully and identifying the appropriate information, assistance or follow-up required.
• Liaise with internal departments and relevant teams to coordinate enquiries and ensure follow-through.
• Manage difficult, sensitive or emotionally challenging conversations with patience, professionalism and empathy.
• Work across multiple applications and systems while maintaining efficient and accurate customer interactions.
• Follow established service procedures, workflows, quality standards and operational guidelines.
• Adjust quickly to updates involving systems, processes, policies and service requirements.
• Recognise recurring customer issues and share relevant observations or suggestions that may enhance service processes.
• Record and update customer interaction details accurately in the appropriate systems when required.

Skills

Customer service

Communication

Multitasking

Problem-solving

Empathy

Job description

Recruit Express Pte Ltd in Singapore is seeking a Healthcare Customer Service Coordinator to be a primary contact for patients and customers. You will assist with enquiries, appointment-related requests and service matters, delivering information with professionalism and care in a busy healthcare setting.

This role focuses on strong communication, empathy, and the ability to manage multiple systems while maintaining accuracy and service quality.