Healthcare Customer Care Agent

Recruit Express Pte Ltd; Singapore; Hybrid; SGD 25,000 - 33,000; Full time

Job summary

Recruit Express Pte Ltd in Singapore is seeking a customer service professional to handle incoming calls and inquiries with professionalism. You will provide accurate information and assist with appointments, orders, or service-related questions, following established procedures. Timely follow-ups and ad-hoc tasks may be required.

The role emphasizes strong communication, a customer-focused attitude, and a courteous manner to ensure satisfaction and efficient resolution.

Qualifications

• Min GCE N/O/A Levels, NITEC, Diploma or equivalent.
• Prior customer service experience is advantageous.
• Good verbal and written communication skills.
• Customer-focused with a professional and courteous manner.

Responsibilities

• Handle incoming calls, enquiries and customer requests professionally.
• Provide accurate information and assistance based on established procedures.
• Assist customers with appointments, bookings, orders, account or service-related enquiries.
• Follow up on customer requests and ensure timely resolution.
• Any other ad-hoc duties as assigned.

Skills

Customer service

Verbal communication

Written communication

Professional demeanor

Attention to detail

Education

Diploma or equivalent

Job description

Recruit Express Pte Ltd in Singapore is seeking a customer service professional to handle incoming calls and inquiries with professionalism. You will provide accurate information and assist with appointments, orders, or service-related questions, following established procedures. Timely follow-ups and ad-hoc tasks may be required.

The role emphasizes strong communication, a customer-focused attitude, and a courteous manner to ensure satisfaction and efficient resolution.