Healthcare Access Support Specialist

RECRUIT EXPRESS PTE LTD; Singapore; Hybrid; SGD 30,000 - 42,000; Full time

Job summary

RECRUIT EXPRESS PTE LTD in Singapore is hiring a Customer Support Associate to be the friendly first contact for customers seeking help. You will handle inquiries across phone, email, and live chat, delivering professional, empathetic service in a fast-paced call center environment.

You will listen to customer needs, offer solutions, and coordinate with other teams to ensure smooth follow-up. The role emphasizes resilience, accuracy, and the ability to manage multiple systems.

Qualifications

• Minimum 1–2 years in customer service or call centre.
• Excellent telephone etiquette and clear communication.
• Empathetic, service-oriented, and resilient under pressure.
• Able to multitask across multiple systems.
• Typing assessment will be part of selection.

Responsibilities

• Handle high-volume enquiries via phone, email, and live chat.
• Provide timely, accurate, and professional assistance.
• Listen actively to understand needs and offer solutions.
• Coordinate with departments to resolve enquiries and follow up.
• Navigate multiple systems while interacting with customers.
• Adapt to changing workflows and service guidelines.
• Contribute to enhancing customer experience and standards.

Skills

Customer service

Clear communication

Empathy

Resilience

Multitasking

Typing speed

Call center experience

Tools

CRM systems

Job description

RECRUIT EXPRESS PTE LTD in Singapore is hiring a Customer Support Associate to be the friendly first contact for customers seeking help. You will handle inquiries across phone, email, and live chat, delivering professional, empathetic service in a fast-paced call center environment.

You will listen to customer needs, offer solutions, and coordinate with other teams to ensure smooth follow-up. The role emphasizes resilience, accuracy, and the ability to manage multiple systems.