Patient Support & Scheduling Specialist

Recruit Express Pte Ltd; Singapore; On-site; SGD 30,000 - 52,000; Full time

Job summary

Recruit Express Pte Ltd invites a Patient Services Coordinator to join a fast-paced healthcare support team. You will be the first point of contact for patients, handling enquiries, appointment requests, and general service-related support.

You will thrive in a busy call environment, communicate confidently, and coordinate with internal teams to ensure issues are resolved promptly while delivering courteous, accurate information.

Qualifications

• Patient-focused, approachable, and empathetic when dealing with different types of customers.
• Able to stay composed and professional in a demanding, high-volume environment.
• Comfortable managing several systems or applications while communicating with customers.

Responsibilities

• Respond to a high volume of patient and customer enquiries through phone, email, and live chat.
• Assist with appointment scheduling, requests, and general service enquiries.
• Provide clear, accurate, and courteous information while creating a positive customer experience.

Skills

Customer service

Communication

Empathy

Multitasking

Typing speed

Tools

CRM systems

Live chat platforms

Job description

Recruit Express Pte Ltd invites a Patient Services Coordinator to join a fast-paced healthcare support team. You will be the first point of contact for patients, handling enquiries, appointment requests, and general service-related support.

You will thrive in a busy call environment, communicate confidently, and coordinate with internal teams to ensure issues are resolved promptly while delivering courteous, accurate information.