Healthcare Customer Support Specialist

RECRUIT EXPRESS PTE LTD; Singapore; On-site; SGD 31,000 - 40,000; Full time

Job summary

RECRUIT EXPRESS PTE LTD in Singapore is seeking a Customer Support Associate to be the first line of help for patients seeking healthcare assistance. You will handle inquiries via phone, email, and live chat, delivering empathetic and professional service while navigating multiple systems.

You'll thrive in a fast-paced desk-based call centre, manage up to 200 calls daily, and collaborate with internal teams to ensure smooth follow-up and resolutions. Typing assessments may be required.

Qualifications

• Experience in customer service or call centres is advantageous.
• Clear communication with excellent telephone etiquette.
• Empathetic and service-oriented.
• Resilient under high call volumes.
• Able to multitask across systems while talking to customers.
• Fast learner with new processes and systems.
• Desk-based, high-volume call environment; up to ~200 calls/day.
• Typing assessment may be required.

Responsibilities

• Handle high-volume enquiries and appointment requests via phone, email, and live chat.
• Provide timely, accurate, and professional assistance for a positive customer experience.
• Listen actively to understand needs and provide suitable solutions.
• Work with various departments to resolve enquiries and ensure smooth follow-up.
• Manage challenging interactions with patience and professionalism.
• Navigate multiple systems while handling customer interactions efficiently.
• Adapt to changes in workflows and service guidelines.
• Contribute to initiatives that enhance overall customer experience and service standards.

Skills

Customer service experience

Clear communication

Empathy

Resilience

Multitasking

Learning agility

Typing assessment

Tools

Multiple systems

Job description

RECRUIT EXPRESS PTE LTD in Singapore is seeking a Customer Support Associate to be the first line of help for patients seeking healthcare assistance. You will handle inquiries via phone, email, and live chat, delivering empathetic and professional service while navigating multiple systems.

You'll thrive in a fast-paced desk-based call centre, manage up to 200 calls daily, and collaborate with internal teams to ensure smooth follow-up and resolutions. Typing assessments may be required.