Healthcare Logistics: Order & Customer Support Specialist

Mls Logistic Services Pte. Ltd.; Singapore; On-site; SGD 27,000 - 47,000; Full time

Benefits offered by this job

AWS + Variable Bonus

Annual Leave: from 14days to 21days

Medical + Dental + Optical

General Insurance

Annual Health Screening

Job summary

Mls Logistic Services Pte. Ltd. is seeking an Order Processing/ Customer Services representative to support healthcare logistics operations. You will be the frontline connection to our customers, ensuring their needs are met with speed, accuracy, and care.

The role involves coordinating orders, processing documents, handling inquiries, and collaborating with Client Management, Operations, and Finance to resolve issues while following SOPs and maintaining service continuity.

Qualifications

• Experience in order processing and post-sales customer service.
• Ability to coordinate orders and resolve issues across departments.
• Excellent communication via calls, emails, and faxes.

Responsibilities

• Coordinate day-to-day post-sales activities, supporting timely and accurate order fulfillment and customer service.
• Process key documents such as sales orders, delivery notes, invoices, quotations, debit/credit notes.
• Handle incoming phone calls, emails, and faxes professionally and efficiently.
• Manage monthly principal service billings and ensure accurate documentation and follow-ups.
• Monitor and follow up on customer backorders, contract inquiries, and general requests.
• Collaborate with Client Management, Operations, and Finance teams to resolve customer issues promptly.
• Ensure all tasks comply with SOPs and quality standards.
• Oversee daily invoice scanning and support payment follow-up with key customers.
• Provide general administrative support to the team as needed.
• Step in to support colleagues and ensure service continuity during peak times or absences.

Job description

Mls Logistic Services Pte. Ltd. is seeking an Order Processing/ Customer Services representative to support healthcare logistics operations. You will be the frontline connection to our customers, ensuring their needs are met with speed, accuracy, and care.

The role involves coordinating orders, processing documents, handling inquiries, and collaborating with Client Management, Operations, and Finance to resolve issues while following SOPs and maintaining service continuity.