Entry-Level Customer Care Specialist — SAP & Order Management

DKSH Management Ltd.; Singapore; On-site; SGD 32,000 - 46,000; Full time

Job summary

DKSH Management Ltd. in Singapore is seeking a Specialist, Customer Care to ensure that orders are processed accurately and efficiently, supporting the timely delivery of healthcare products.

Based at 47 Jalan Buroh with office-based work, this entry-level role offers a pathway to grow in digital order management and customer care excellence. The role involves coordinating with warehouse and logistics teams, using SAP and automation platforms, and delivering high-quality service across channels

Qualifications

• Diploma in any discipline.
• Entry-level role; willingness to learn.
• Comfortable using multiple software applications.
• Strong communication and professional demeanor under pressure.
• Proactive problem-solving and ownership.

Responsibilities

• Process healthcare orders with SAP and automation platforms accurately and on time.
• Coordinate with warehouse and logistics for timely order fulfilment.
• Maintain documentation and data integrity for traceability and compliance.
• Engage with customers across channels to resolve queries with solutions-focused support.
• Collaborate with internal stakeholders to resolve complex cases and escalate urgent matters.
• Perform administrative duties as required.

Education

Diploma in any discipline

Job description

DKSH Management Ltd. in Singapore is seeking a Specialist, Customer Care to ensure that orders are processed accurately and efficiently, supporting the timely delivery of healthcare products.

Based at 47 Jalan Buroh with office-based work, this entry-level role offers a pathway to grow in digital order management and customer care excellence. The role involves coordinating with warehouse and logistics teams, using SAP and automation platforms, and delivering high-quality service across channels