Healthcare Customer Care Specialist - Entry-Level & Growth

DKSH; Singapore; On-site; SGD 28,000 - 36,000; Full time

Job summary

DKSH Singapore is hiring a Specialist, Customer Care to support healthcare order processing and customer service. The role focuses on accuracy and timely delivery, with exposure to digital order management and a service-oriented mindset.

The position starts with an entry-level pathway, requiring a Diploma and comfort with multiple software tools. It offers a five-day office schedule based at Jalan Buroh with company transport support from key MRT hubs.

Qualifications

• Diploma is required or open for entry-level candidates.
• Strong communication and problem solving abilities are essential.
• Comfort navigating multiple software applications and digital tools.

Responsibilities

• Process healthcare orders using SAP and automation platforms with accuracy.
• Coordinate with warehouse and logistics teams for timely order fulfilment.
• Maintain high-quality documentation and data integrity for traceability and compliance.
• Engage with customers via email, phone, and digital portals to resolve queries.
• Identify and suggest process improvements to enhance efficiency and service quality.
• Collaborate with internal stakeholders to resolve complex cases and escalate urgent matters.
• Perform administrative and coordination tasks as needed.

Skills

Strong communication

Proactive problem solving

Education

Diploma in any discipline

Job description

DKSH Singapore is hiring a Specialist, Customer Care to support healthcare order processing and customer service. The role focuses on accuracy and timely delivery, with exposure to digital order management and a service-oriented mindset.

The position starts with an entry-level pathway, requiring a Diploma and comfort with multiple software tools. It offers a five-day office schedule based at Jalan Buroh with company transport support from key MRT hubs.