Healthcare IT Support Lead - Multi-Site

NUFFIELD HOLDINGS PRIVATE LIMITED; Singapore; On-site; SGD 42,000 - 62,000; Full time

Benefits offered by this job

Dynamic working environment

Career growth as company expands

Exposure to multi-site infrastructure

Job summary

NUFFIELD HOLDINGS PRIVATE LIMITED is seeking an IT Support Specialist based in Macpherson Central Region, Singapore. The role focuses on delivering exceptional technical support and ensuring smooth operation of the company IT infrastructure.

You will handle first-line support, troubleshoot hardware/software/network issues, and collaborate with vendors to resolve complex problems while maintaining up-to-date documentation and contributing to process improvements.

Qualifications

• Tertiary qualification in Information Technology or related field.
• Minimum 2 years in IT support or helpdesk.
• Experience in multi-site environments preferred.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer service.

Responsibilities

• Respond to and resolve IT inquiries and issues from users promptly.
• Diagnose and troubleshoot hardware, software, and network problems.
• Provide first-line support and guidance on IT systems and applications.
• Coordinate with vendors and IT professionals for complex issues.
• Maintain and update IT documentation and knowledge base articles.
• Assist with implementation and testing of new IT systems and applications.
• Contribute to continuous improvement of IT support processes.

Skills

IT Support

Troubleshooting

Customer Service

Communication

Teamwork

Independent work

Learning agility

Education

Tertiary IT qualification

Tools

Office Productivity

Networking basics

Job description

NUFFIELD HOLDINGS PRIVATE LIMITED is seeking an IT Support Specialist based in Macpherson Central Region, Singapore. The role focuses on delivering exceptional technical support and ensuring smooth operation of the company IT infrastructure.

You will handle first-line support, troubleshoot hardware/software/network issues, and collaborate with vendors to resolve complex problems while maintaining up-to-date documentation and contributing to process improvements.