IT Support Specialist

NUFFIELD HOLDINGS PRIVATE LIMITED; Singapore; On-site; SGD 42,000 - 62,000; Full time

Benefits offered by this job

Dynamic working environment

Career growth as company expands

Exposure to multi-site infrastructure

Job summary

NUFFIELD HOLDINGS PRIVATE LIMITED is seeking an IT Support Specialist based in Macpherson Central Region, Singapore. The role focuses on delivering exceptional technical support and ensuring smooth operation of the company IT infrastructure.

You will handle first-line support, troubleshoot hardware/software/network issues, and collaborate with vendors to resolve complex problems while maintaining up-to-date documentation and contributing to process improvements.

Qualifications

• Tertiary qualification in Information Technology or related field.
• Minimum 2 years in IT support or helpdesk.
• Experience in multi-site environments preferred.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer service.

Responsibilities

• Respond to and resolve IT inquiries and issues from users promptly.
• Diagnose and troubleshoot hardware, software, and network problems.
• Provide first-line support and guidance on IT systems and applications.
• Coordinate with vendors and IT professionals for complex issues.
• Maintain and update IT documentation and knowledge base articles.
• Assist with implementation and testing of new IT systems and applications.
• Contribute to continuous improvement of IT support processes.

Skills

IT Support

Troubleshooting

Customer Service

Communication

Teamwork

Independent work

Learning agility

Education

Tertiary IT qualification

Tools

Office Productivity

Networking basics

Job description

About the role

We are seeking an experienced IT professional to join our dynamic team at Nuffield Holdings Private Limited as an IT Support Specialist. In this full-time position based in Macpherson Central Region, you will play a crucial role in providing exceptional technical support and ensuring the smooth operation of our company's IT infrastructure.

What you'll be doing

• Respond to and resolve a wide range of IT-related inquiries and issues from our users in a timely and efficient manner
• Diagnose and troubleshoot hardware, software, and network problems
• Provide first-line support and guidance to users on the effective use of IT systems and applications
• Coordinate with vendors and other IT professionals to address more complex technical problems
• Maintain and update IT documentation, including user guides and knowledge base articles
• Assist with the implementation and testing of new IT systems and applications
• Contribute to the continuous improvement of our IT support processes and procedures

What we're looking for

• Relevant tertiary qualification in Information Technology or a related field
• Minimum 2 years of experience in an IT support or helpdesk role, preferably in a similar industry
• Experience supporting multi-site environments is highly preferred.
• Strong troubleshooting and problem-solving skills, with the ability to quickly identify and resolve technical issues
• Excellent communication and customer service skills, with the ability to explain complex technical concepts to non-technical users
• Familiarity with common office productivity software, hardware, and network technologies
• Demonstrable ability to work effectively both independently and as part of a team
• Commitment to continuous learning and staying up-to-date with the latest IT trends and technologies

What We Offer

• Opportunity to lead IT operations in a growing healthcare organization
• Exposure to multi-site infrastructure management
• Dynamic and supportive working environment
• Career growth as the company expands