IT Support Engineer (Healthcare)

SINGAPORE MEDICAL GROUP LIMITED; Singapore; Presencial; SGD 42.000 - 72.000; Jornada completa

Descripción de la vacante

Singapore Medical Group is seeking an IT Support Engineer to provide end-user and IT systems support across multiple clinic and corporate sites. You will manage CMS, network connectivity, and EUC devices, while collaborating with vendors to ensure secure IT operations.

The role involves hands-on troubleshooting, system administration, and contributing to documentation, SOPs, and knowledge bases. Healthcare IT experience is a plus and willingness to learn is essential.

Formación

• Diploma in Information Technology or related field with at least 2 years of relevant experience.
• Experience in healthcare IT, hospital, clinic, or regulated environments is advantageous.
• Experience supporting CMS, clinical or laboratory systems is preferred.

Responsabilidades

• Provide Level 1/2 IT support across clinic sites, troubleshooting CMS, clinical and EUC devices.
• Maintain IT infrastructure, backups, patches, and monitoring; manage security and network issues.
• Assist in system migrations, data validation, and coordination with vendors for new systems and integrations.
• Conduct user training and maintain IT documentation; manage asset inventory and software licenses.
• Standby for evening/weekend operations as needed.

Conocimientos

IT Support

Educación

Diploma in Information Technology

Herramientas

CMS

Networking

Descripción del empleo

We are seeking an IT Support Engineer to provide technical support across our specialist healthcare businesses. The successful candidate will be responsible for providing end-user support and IT systems support across multiple clinic and corporate sites. The role includes supporting Clinic Management Systems (CMS), IT infrastructure, and day-to-day clinic operations. This position involves hands‑on troubleshooting, system administration, and close collaboration with internal stakeholders and vendors to ensure reliable and secure IT operations.

At Singapore Medical Group, you'll be part of a dynamic healthcare organisation where technology plays an important role in supporting quality patient care and seamless clinic operations.

What You’ll Be Responsible For

1. IT Support & Operations

• Provide Level 1/2 (L1/2) support across clinic sites, including troubleshooting:
• Clinic Management System (CMS)
• Clinical/ Laboratory systems
• End‑user computing (EUC) devices, including workstations, mobile devices, printing/scanning devices, and VoIP/digital telephony systems
• Wireless access points and network connectivity
• Manage IT helpdesk tickets and ensure resolution in accordance with service level agreements (SLAs)
• Support multiple clinic sites, including onsite assistance when required
• Support clinic setup, relocation, and decommissioning activities
• Conduct user training and maintain IT documentation
• Maintain IT asset inventory and track software license renewals
• Develop and continuously improve IT documentation, SOPs, and knowledge base articles

2. Infrastructure & Security Support

• Support and maintain IT infrastructure, including firewalls, networks, servers, NAS, and security systems
• Perform system administration tasks including backups, patching, updates, and monitoring of system alerts and logs
• Troubleshoot network and infrastructure issues affecting clinical and laboratory systems
• Assist in audits, system reviews, and incident investigations in compliance with organisational and regulatory requirements (MOH, PDPA, HIA)
• Support endpoint security, antivirus/EDR, patch management and security monitoring activities
• Support IT security initiatives and recommend improvements to enhance system resilience and compliance

3. Systems& Project Support

• Support system migrations, clinic transitions, and data validation activities, working with users and vendors
• Collaborate with internal teams and vendors to troubleshoot issues and implement system enhancements
• Assist in application deployments, testing, rollouts, and user training
• Troubleshoot system integrations, including API connectivity between CMS, EMR, clinical systems and third‑party applications
• Support the implementation and ongoing IT operations of new clinical and laboratory systems

Additional Information

• Standby support for evening and weekend clinic operations may be required on a rotational basis
• Perform other IT‑related duties as assigned in line with operational and business needs

The Experience and Expertise You’ll Bring

• Diploma in Information Technology or related discipline, with at least 2 years of relevant experience
• Experience in healthcare IT, hospital, clinic, laboratory or other regulated environments is an advantage.
• Experience supporting CMS, clinical or laboratory systems, IVF/fertility systems experience
• Strong analytical, problem‑solving, and communication skills
• Ability to work in a fast‑paced, team‑oriented environment
• Experience in IT administration (system maintenance, user management) preferred
• Self‑motivated with a willingness to learn and improve technical skills