Healthcare IT Support Engineer - Remote/Onsite

PRIMESTAFF MANAGEMENT SERVICES PTE LTD; Singapore; Teletrabalho; SGD 36 000 - 48 000; Tempo integral

Resumo da oferta

PRIMESTAFF MANAGEMENT SERVICES PTE LTD is seeking an IT Support professional to provide remote/off-site assistance for healthcare end users in Singapore. The role covers first- and second-level support for desktops, LAN/WAN, and voice services, with activation and deactivation of user accounts and timely incident resolution.

Immediate availability is preferred. Candidates with N-Level qualifications and at least 1 year of IT support experience may be considered.

Qualificações

• NITEC, Higher NITEC, or Diploma in IT or related discipline.
• Immediate availability preferred.
• Candidates with N-Level qualifications and at least 1 year of IT support experience may be considered.
• Basic desktop/laptop troubleshooting and Windows environment knowledge advantageous.
• Interest in IT support with willingness to learn.
• Comfortable working in a healthcare environment.
• Able to work on a 5-day roster, including weekends and Public Holidays.

Responsabilidades

• Provide remote/off-site IT support to end users within a healthcare environment.
• Attend to incoming calls and IT service requests promptly and professionally.
• Provide first-level troubleshooting and resolution for technical issues.
• Respond promptly to user queries received via phone, voicemail, email, and other support channels.
• Accurately assess, diagnose, and resolve reported IT issues.
• Log, track, and manage incidents and service requests through to resolution.
• Provide first and second-level support for issues related to desktops, LAN, WAN, centralized infrastructure, and voice services.
• Support user account administration, including account activation, modification, and termination.
• Escalate unresolved or complex technical issues to the appropriate support teams.
• Provide timely updates to users on the status and resolution of reported issues.
• Ensure service requests and incidents are handled in accordance with established service standards and SLAs.
• Maintain a high level of customer service and user satisfaction.

Conhecimentos

Desktop troubleshooting

Windows OS

Willingness to learn

Healthcare environment adaptability

Immediate availability

Formação académica

NITEC/Higher NITEC/Diploma in IT

N-Level + 1 year IT support experience

Descrição da oferta de emprego

PRIMESTAFF MANAGEMENT SERVICES PTE LTD is seeking an IT Support professional to provide remote/off-site assistance for healthcare end users in Singapore. The role covers first- and second-level support for desktops, LAN/WAN, and voice services, with activation and deactivation of user accounts and timely incident resolution.

Immediate availability is preferred. Candidates with N-Level qualifications and at least 1 year of IT support experience may be considered.