Customer Care & Portal Support Specialist

RECRUIT EXPRESS PTE LTD; Singapore; On-site; SGD 25,000 - 38,000; Full time

Job summary

RECRUIT EXPRESS PTE LTD invites applicants for a customer service role based in Singapore. You will handle outbound calls, emails, and cases, assisting customers with portals and the mobile app, and ensuring every service request is followed through to closure within service standards.

You will comply with internal policies and assist in department procedures, workflows and administration as part of a dedicated team.

Qualifications

• Customer service mindset
• Communication skills
• Problem-solving abilities

Responsibilities

• Attend to outbound calls/emails/cases on enquiries/requests.
• Provide assistance to customers on the use of the Company’s portals and mobile app.
• Ensure every service request/feedback/complaint is followed through to closure within service standards.
• Comply with internal policies, procedures and the relevant laws and regulations.
• Assist in department procedures, workflows and administration.

Job description

RECRUIT EXPRESS PTE LTD invites applicants for a customer service role based in Singapore. You will handle outbound calls, emails, and cases, assisting customers with portals and the mobile app, and ensuring every service request is followed through to closure within service standards.

You will comply with internal policies and assist in department procedures, workflows and administration as part of a dedicated team.