Healthcare Support Specialist - High-Volume Call Centre

RECRUIT EXPRESS PTE LTD; Singapore; Hybrid; SGD 28,000 - 45,000; Full time

Job summary

RECRUIT EXPRESS PTE LTD is seeking a Customer Support Associate to be the first point of contact for customers seeking assistance in a fast-paced healthcare support environment. You will handle inquiries via phone, email and live chat, delivering timely and empathetic service while navigating multiple systems.

Join a dynamic team and help improve service quality through effective communication, collaboration with departments, and adaptability to changing workflows.

Qualifications

• Experience in customer service or call centre preferred.
• Excellent telephone etiquette and clear communication.
• Able to handle up to ~200 calls per day and multitask across systems.

Responsibilities

• Handle high-volume enquiries via phone, email, and live chat.
• Provide timely, accurate, and empathetic customer support.
• Listen actively to understand needs and offer appropriate solutions.
• Coordinate with other departments to resolve enquiries and ensure follow-up.

Skills

Customer service

Call centre

Multitasking

Typing

Job description

RECRUIT EXPRESS PTE LTD is seeking a Customer Support Associate to be the first point of contact for customers seeking assistance in a fast-paced healthcare support environment. You will handle inquiries via phone, email and live chat, delivering timely and empathetic service while navigating multiple systems.

Join a dynamic team and help improve service quality through effective communication, collaboration with departments, and adaptability to changing workflows.