Healthcare Admin Coordinator: Case Tracking & Support

ALLIANCE HEALTHCARE GROUP LIMITED; Singapore; On-site; SGD 32,000 - 48,000; Full time

Job summary

ALLIANCE HEALTHCARE GROUP LIMITED is seeking an Administrative Assistant for our managed Healthcare team to support the provider relations function. You will identify and allocate cases, create folders, and track processing to hand over to assessors.

You will review case details for compliance with guidelines and gather required medical information. The role requires meticulous attention, good interpersonal skills, and strong Excel capabilities.

Qualifications

• Meticulous and detail-oriented approach to case processing.
• Strong interpersonal skills for client and provider interactions.
• Proficiency with Microsoft Excel including VLOOKUP and basic pivot tables for managing provider lists.

Responsibilities

• Identify and allocate cases for various programs through the system and mailbox.
• Create case folders and update the processing tracker to facilitate a smooth handover to assessors.
• Conduct preliminary review of cases and verify providers' professional fees comply with statutory guidelines.
• Gather required medical information and documentation from members and providers to support claim assessments.
• Maintain professional, clear, and timely communication with clients and providers.
• Ensure all cases are actioned on the same day the request is received.
• Escalate urgent and emergency cases promptly to assessors.
• Any other administrative tasks

Skills

Meticulous

Good interpersonal skills

Tools

Microsoft Excel

Job description

ALLIANCE HEALTHCARE GROUP LIMITED is seeking an Administrative Assistant for our managed Healthcare team to support the provider relations function. You will identify and allocate cases, create folders, and track processing to hand over to assessors.

You will review case details for compliance with guidelines and gather required medical information. The role requires meticulous attention, good interpersonal skills, and strong Excel capabilities.